Mandeep Dhaliwal

Dispatch Supervisor

Prowest Transportation

07.2008 - 02.2024

Directed dispatching, routing, and tracking of Number fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards, and weather conditions.
Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
Supervised team of Number employees and provided training focused on maximizing overall performance.
Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Enhanced team productivity by providing ongoing training and support to dispatch staff.
Created a positive work environment through open communication channels and fostering teamwork among staff members.
Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Scheduled deliveries and pickups according to customer needs.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Communicated with customers to provide delivery updates and resolution.
Utilized customer feedback to improve customer service.
Answered phone calls and responded to customer emails.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.