MANDEEP BHATIA
Campbellton,NB
Summary
Accomplished Supervisor at Tim Hortons with a proven track record in staff management and enhancing team productivity. Skilled in training and mentoring, I excel in fostering employee motivation and streamlining operations for efficiency. Achieved significant improvements in customer satisfaction and operational workflow, demonstrating a strong commitment to achieving goals and driving results through effective leadership.
Overview
8
8
years of professional experience
Work History
Supervisor
Tim Hortons
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Warehouse Floater
Golden Boy Foods
09.2021 - 09.2022
- Assisted in training new employees on warehouse procedures, policies, and safety protocols to foster a productive work environment.
- Operated various types of equipment including forklifts, pallet jacks, and hand trucks, resulting in increased productivity.
- Expedited customer orders by efficiently picking, packing, and shipping items according to specific guidelines.
- Increased order accuracy with consistent attention to detail and thorough verification of product information.
- Maintained a clean and safe working environment for colleagues, ensuring proper handling of hazardous materials.
- Supported a positive work environment by actively contributing to team-building activities and demonstrating a strong work ethic in all daily tasks.
Landscaper
R&A Landscaping Ltd.
03.2020 - 12.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Supervisor
Ashish and Kunal Enterprises
03.2016 - 03.2020
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
Education
Hospitality-Hotel And Resort Services Management - Hospitality Management
Fanshawe College of Applied Arts And Technology
London, ON04.2023
Hospitality And Business Management - Hospitality Management
Avonmore Institute, Christchurch, Newzealand
Christchurch, Newzealand06.2017
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Supervisor
Tim Hortons
07.2023 - Current
Warehouse Floater
Golden Boy Foods
09.2021 - 09.2022
Landscaper
R&A Landscaping Ltd.
03.2020 - 12.2020
Supervisor
Ashish and Kunal Enterprises
03.2016 - 03.2020
Hospitality-Hotel And Resort Services Management - Hospitality Management
Fanshawe College of Applied Arts And Technology
Hospitality And Business Management - Hospitality Management
Avonmore Institute, Christchurch, Newzealand
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