HANSIKA FERNANDO
Etobicoke,Canada
Summary
Dynamic banking professional with experience at Union Bank of Colombo PLC, excelling in client relationship management and financial analysis. Proven track record in enhancing client satisfaction through effective problem resolution and promoting digital banking solutions. Skilled in transaction processing and cross-functional collaboration, driving successful outcomes for both individual and corporate clients.
Overview
4
4
years of professional experience
Work History
Banker / Banking Assistant
Union Bank of Colombo PLC
05.2018 - 06.2022
- Delivered personalized and confidential banking services to individual and corporate clients in person, by phone, and via email.
- Processed daily financial transactions with high accuracy while adhering to banking regulations and internal policies.
- Supported private and high-value clients by identifying financial needs and recommending appropriate banking solutions.
- Resolved client inquiries at first point of contact, improving satisfaction and retention.
- Promoted digital banking adoption by educating clients on online and mobile banking platforms.
- Identified opportunities to cross-refer clients to additional banking products and services.
- Collaborated with internal teams to ensure timely and accurate service delivery.
- Maintained strict confidentiality, strong organization, and attention to detail.
Education
Advanced Diploma in Business Administration -
Humber Polytechnic
OntarioCompleted High School -
Negombo South International School
Negombo, Sri LankaSkills
- Client Relationship Management
- Financial analysis
- Retail & Corporate Banking Support
- Transaction Processing & Accuracy
- Cash Handling & Compliance
- Digital & Online Banking Support
- CRM Systems & Microsoft Office
- Problem Resolution & Client Support
- Cross-Functional Collaboration
- Product knowledge
- Effective communication
- Digital banking
Core Banking Skills
- Client Relationship Management
- Retail & Corporate Banking Support
- Transaction Processing & Accuracy
- Cash Handling & Compliance
- Digital & Online Banking Support
- CRM Systems & Microsoft Office
- Problem Resolution & Client Support
- Cross-Functional Collaboration
Timeline
Banker / Banking Assistant
Union Bank of Colombo PLC
05.2018 - 06.2022
Advanced Diploma in Business Administration -
Humber Polytechnic
Completed High School -
Negombo South International School