Mandana Mokhberi
Vancouver,Canada
Summary
- Over 10 years of experience in sales and customer service, with a proven ability to build relationships and exceed targets. - Skilled in assisting clients with diverse needs and delivering personalised solutions. - Strong communication skills with experience working with individuals from varied backgrounds. - Proven ability to manage administrative tasks efficiently and maintain accurate records. - Proficient in using technology for client engagement and information management, including CRM software and Microsoft 365.
Overview
9
9
years of professional experience
Work History
Travel and Companionship Provider
Tuktu Provider
07.2024 - Current
- Provide companionship and support to seniors, ensuring their comfort and safety during travel and daily activities
- Assist with logistical needs, enhancing clients' quality of life and overall well-being
Delivery Driver
Uber, DoorDash, Skip the Dishes
01.2022 - Current
- Achieved high customer satisfaction through accurate and timely deliveries
- Developed strong time management skills and efficient route planning
Senior Payments and Rewards Representative
PC Financial
09.2019 - 04.2022
- Exceeded sales targets by offering financial products and tailored solutions to customers
- Managed sensitive customer data with a focus on privacy and secure processing
- Developed strong customer relationships through effective communication and problem-solving
Sales Representative
PC Financial
06.2019 - 09.2019
- Sold financial products by addressing customer needs and delivering clear information on benefits
- Ensured high customer satisfaction through a seamless application process and thorough follow-up
Settlement Newcomers Volunteer
Regina Open Door Society
01.2016 - 04.2016
- Supported newcomers with community integration by assisting with paperwork, city orientation, and networking
- Organised cultural programs to foster a sense of belonging and community
Education
Google IT Support Professional Certificate -
04.2024
Project Management and Planning Certificate -
CADD Centre Training Service
Pune10.2007
Civil Engineering Technologist -
University of Applied Science
Rasht01.2002
Skills
- Windows
- Android
- IOS
- Mac OS
- Linux
- Microsoft 365
- CRM software
- Google Workspace
- Client support
- Administrative tasks
- Information management
- Communication
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Travel and Companionship Provider
Tuktu Provider
07.2024 - Current
Delivery Driver
Uber, DoorDash, Skip the Dishes
01.2022 - Current
Senior Payments and Rewards Representative
PC Financial
09.2019 - 04.2022
Sales Representative
PC Financial
06.2019 - 09.2019
Settlement Newcomers Volunteer
Regina Open Door Society
01.2016 - 04.2016
Google IT Support Professional Certificate -
Project Management and Planning Certificate -
CADD Centre Training Service
Civil Engineering Technologist -
University of Applied Science
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