MANDAKINI PATEL
TORONTO,ONTARIO
Summary
To obtain a position utilizing strong customer service, administrative, data entry and communication skills with the willingness to become a valuable employee.
Overview
3
3
years of professional experience
Work History
NIGHT AUDITOR
CAMBRIDGE SUITES HOTEL
06.2022 - Current
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Answering calls and queries related to potential booking
- Prepare for all group check-ins and outs, VIP arrivals, and any special assignments are given
- Pre-register, and block reservations following hotel rate structures, discounts and sell strategies
- Handle cash and credit card transactions accurately and securely.
PATIENT INTAKE COORDINATOR
CLINIC
11.2021 - 06.2022
- Act as the initial point of contact for client companies
- Accept and record new referrals within our client intake system
- Verify information and coordinate assessment times with our network of clinics
- Call clients & clinics and book appointments via the internal booking system
- Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.
Education
POST GRAUDATE DIPLOMA -
HEALTHCARE ADMINISTRATION | CONESTOGA COLLEGE
2022
BACHELOR OF SCIENCE -
AINS
2018
Skills
- Good working knowledge of
- MS Word, Excel, PowerPoint, Outlook
- Strong customer service and multi-tasking skills
- Skilled in developing strong working relationships with contractors, clients, and consultants
- Experience with data entry, expansive reporting, filing, answering phones, scheduling, and
- Communications
Timeline
NIGHT AUDITOR
CAMBRIDGE SUITES HOTEL
06.2022 - Current
PATIENT INTAKE COORDINATOR
CLINIC
11.2021 - 06.2022
POST GRAUDATE DIPLOMA -
HEALTHCARE ADMINISTRATION | CONESTOGA COLLEGE
BACHELOR OF SCIENCE -
AINS
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