Amanda Richards
Hinton,AB
Summary
Being passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Priding myself on Customer Service, bringing top-notch skills in oral and written communication. Active listening and analytical problem-solving skills. I always go out of my way to enhance customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Being a versatile and dedicated Education Assistant with a focus on the individual needs of special education students. Empathetic and accommodating in the design and implementation of hands-on lessons. Exceptional skills in working with teachers, parents and specialists to meet the educational needs of complex students.
Overview
9
9
years of professional experience
Work History
Resturant Front of House Manager
Mr. Mikes Steakhouse
04.2022 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
Education Asssitant
ECSRD
09.2014 - Current
- Collaborates with students with multiple degrees of special needs. Including autism and severe behavioural and complex coded individuals to accomplish various tasks.
- Encourages students to take ownership of learning by providing choices and strategies.
- Creates and manages IPPs to define student learning objectives and educational strategies instructional knowledge and methods to support goals.
- Assists struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Taught Braille to registered blind child for 4 years following government-approved curriculum. Collaborating with CNIB, Occupational therapists, physiotherapists, and TVIs.
- Assists complex needs students with varying medical issues. Administering medication and guided physiotherapy.
- Led activities that developed students' physical, emotional, and social growth.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Delivered effective and differentiated classroom instruction to arrange of neurodiverse students.
- Worked with students with moderate to severe autism to increase life skills.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Maintained accurate records of student progress and attendance.
- Provided emotional support to students and families.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Utilized technology to create meaningful lessons that engage students.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Mentored new teachers on student progress monitoring and legal document preparation.
Education
Some College (No Degree) - Unified English Braille
NextSense
Australia09.2019
Some College (No Degree) - NVQ 1,2,3 Beauty Therapy, Massage And Aromatherapy
Nuneaton Technical College
Nuneaton, Warwickshire06.2001
High School Diploma -
St. Thomas Moore
Nuneaton, Warwickshire 09.1993
Skills
- Assignment Delegation
- Customer Relationship Management
- Verbal and Written Communication
- Managing Operations and Efficiency
- Managing Multiple Tasks
- Performance Tracking and Evaluations
- Employee Training
- Reconciling end-of-day and employee cashouts
- Making Change
- Calm and Pleasant Demeanor
- Scheduling and Coordinating
- Autism and Spectrum Disorders
- Non-Violent Crisis Intervention
- Classroom supervision
- Unified English Braille
Timeline
Resturant Front of House Manager
Mr. Mikes Steakhouse
04.2022 - Current
Education Asssitant
ECSRD
09.2014 - Current
Some College (No Degree) - Unified English Braille
NextSense
Some College (No Degree) - NVQ 1,2,3 Beauty Therapy, Massage And Aromatherapy
Nuneaton Technical College
High School Diploma -
St. Thomas Moore
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