Manbir Singh
Hayward
Summary
Dedicated logistics manager focused on operational efficiency and customer satisfaction. Known for effective communication and staff mentorship, resulting in improved workflows and lasting client relationships.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Manjh transport inc
Hayward
05.2022 - 03.2026
- Managed daily operations of transportation services for diverse clients.
- Oversaw logistics planning and route optimization for timely deliveries.
- Trained and mentored staff on operational procedures and customer service.
- Maintained accurate records of shipments, inventory, and customer interactions.
- Evaluated performance metrics to streamline workflows and improve efficiency.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Devised and implemented marketing strategies to attract new clients.
Driver
JB Hunt Transport
Union City
05.2021 - 06.2022
- Operated commercial vehicles safely across diverse routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed delivery schedules to optimize timely arrivals at destinations.
- Communicated effectively with dispatch regarding route changes and delays.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Adhered to federal and state transportation regulations for safe driving practices.
- Collaborated with team members to enhance overall operational efficiency.
- Resolved customer inquiries related to delivery status and logistics promptly.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Assisted with loading and unloading freight when necessary.
- Saved fuel by leveraging GPS to identify faster routes.
Area Coordinator
Project WeHOPE
East Palo Alto
05.2018 - 04.2019
- Coordinated community outreach events promoting Project WeHOPE's services.
- Managed client intake processes ensuring accurate information collection and support.
- Collaborated with local organizations to strengthen community partnerships and resources.
- Assisted in organizing workshops focused on life skills and personal development.
- Facilitated communication between clients and service providers for effective support.
- Maintained program documentation in compliance with organizational standards and regulations.
- Supported team members by providing guidance and resources during project execution.
- Assisted in developing marketing strategies for increasing customer base in the local area.
- Developed and implemented policies and procedures to ensure efficient workflow processes.
- Supervised staff by providing guidance and direction when necessary.
- Oversaw facility keys, occupancy and individual room conditions.
- Helped select new staff by attending interviews.
- Conducted safety inspections on all equipment to ensure compliance with OSHA regulations.
- Resolved conflicts between employees while maintaining a positive work environment.
- Organized team meetings to discuss progress on assigned tasks or objectives.
- Developed recruitment plans for hiring new personnel according to organizational needs.
- Analyzed operational trends to identify areas of improvement within the organization.
- Resolved customer complaints in a professional manner while adhering to company policies and regulations.
- Monitored and evaluated employee performance, providing feedback for improvement.
- Implemented effective communication systems among various teams within the organization.
- Maintained accurate records of personnel data, including payroll and attendance.
- Responded to issues by working closely with professionals to address and resolve.
- Performed research activities related to industry trends or best practices for improving job performance.
- Compiled data to prepare and reports.
- Established area team schedule and planned production.
- Negotiated contracts and agreements with vendors and service providers to secure favorable terms.
Store Cashier
7-eleven
Palo Alto
03.2016 - 04.2018
- Processed customer transactions using cash registers and payment systems.
- Provided friendly customer service to enhance shopping experiences.
- Maintained cleanliness and organization of store shelves and checkout areas.
- Assisted in inventory management by restocking products as needed.
- Handled customer inquiries and resolved issues promptly and effectively.
- Collaborated with team members to ensure smooth store operations.
- Monitored product expiration dates and removed outdated items from shelves.
- Adhered to safety protocols while handling cash and merchandise transactions.
- Communicated effectively with coworkers to ensure smooth operations during shifts.
- Resolved customer complaints in an efficient manner.
- Followed proper procedures for opening, closing registers at the beginning, end of shifts.
- Operated scanning equipment to process payments quickly and accurately.
- Ensured all checkout areas were clean, well-stocked, and properly maintained.
- Adhered to company policies regarding safety procedures while handling cash.
- Balanced daily receipts and deposits using a computerized system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Senior Secondary School
Punjab India03-2009
Skills
- Logistics planning
- Route optimization
- Contract negotiation
- Inventory management
- Performance evaluation
- Customer relationship management
- Problem solving
- Team leadership
- Financial monitoring
- Staff training
- Effective communication
- Compliance adherence
- Strategic marketing
- Risk assessment
- Vendor negotiation
- Operational efficiency
- Operations management
- DOT compliance
- Documentation and reporting
- Client relationship management
- Human resource management
- Traffic law knowledge
- Defensive driver training
- Heavy lifting
- Logbook management
- Route management
- Cargo handling
Work Preference
Work Type
Full TimePart TimeSalary Range
$30/hr - $1000/hrLanguages
English
Professional
Timeline
Owner/Operator
Manjh transport inc
05.2022 - 03.2026
Driver
JB Hunt Transport
05.2021 - 06.2022
Area Coordinator
Project WeHOPE
05.2018 - 04.2019
Store Cashier
7-eleven
03.2016 - 04.2018
High School Diploma -
Senior Secondary School