Manbir Singh
Surrey,BC
Summary
Manbir Singh, a former Vice President of the Student Union at a top university, brings valuable leadership ability and skills to the table. Elected through a competitive process, he has demonstrated a strong ability to connect with fellow students, understand their needs, and work effectively as part of a team. With a focus on promoting student welfare, Manbir has successfully championed initiatives and events, improving the overall campus experience for all.
In addition to his role in student governance, he also works as a team leader at a fast-food chain restaurant. This position has helped him develop a strong work ethic and a deep appreciation for teamwork. Through his experiences, he has gained an understanding of the challenges facing hourly workers and has been able to advocate for better working conditions and benefits for those in similar positions.
Skilled as a Starbucks barista, Manbir has proven his ability to foster connections, deliver exceptional service, and work collaboratively in fast-paced environments. He is experienced in creating a welcoming atmosphere and providing memorable customer experiences. Adept at learning quickly, multitasking efficiently, and maintaining a clean, organized workspace while upholding the highest standards of quality and service.
Overall, Manbir brings a unique combination of skills and experiences to the table. With dedication to serving others and commitment to excellence, he is sure to make a positive impact in any environment he finds himself in.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BARISTA, BARISTA TRAINER
STARBUCKS
06.2024 - Current
- Delivered exceptional customer service by creating a welcoming atmosphere and establishing meaningful connections with customers, embodying Starbucks' mission to inspire and nurture the human spirit.
- Mastered the craft of preparing beverages and food to Starbucks' high standards, ensuring consistency and quality in every order.
- Developed strong interpersonal skills by collaborating with a diverse team, contributing to a harmonious and energetic store environment.
- Maintained a clean, safe, and organized workspace, adhering to all health and safety guidelines, while managing multiple responsibilities in a fast-paced setting.
- Enhanced customer experience by personalizing orders, recommending menu options, and responding effectively to customer feedback.
- Demonstrated strong cash-handling skills, ensuring accurate and secure transactions during each shift.
- Proactively learned new recipes, seasonal promotions, and product innovations to stay ahead in delivering the Starbucks Experience.
- Participated in community initiatives and team-building activities to foster positive relationships with both coworkers and the local community.
TEAM LEADER
POPEYES LOUISIANA KITCHEN
11.2023 - Current
- Supervise and coordinate team members' activities in the Popeyes Louisiana Kitchen
- Manage team performance to ensure efficiency and adherence to standards
- Train and onboard new staff, ensuring they understand company policies and procedures
- Maintain a clean and organized workspace, following health and safety guidelines
- Provide exceptional customer service, addressing customer inquiries and concerns
- Contribute to inventory management by monitoring stock levels and ordering supplies
- Implement company policies and procedures, ensuring compliance among team members
- Foster a positive work environment, promoting teamwork and employee engagement
- Address and resolve any operational issues that may arise during shifts
- Collaborate with management to optimize restaurant performance and meet goals
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
VICE-PRESIDENT
CAPILANO STUDENTS' UNION
10.2022 - 06.2024
- Communicated and collaborated with diverse constituency groups and collectives representing marginalized communities to advocate for equity and social justice on behalf of the organization.
- Acted as a liaison with university offices, departments, and external organizations focused on eliminating discrimination and promoting inclusivity.
- Partnered with marginalized groups on campus to develop and implement advocacy initiatives furthering equity and social justice.
- Organized and facilitated training sessions and workshops for directors, staff, and members on anti-oppression and equity-related issues.
- Ensured all directors and staff received anti-oppression training within the first semester of their elected term.
- Represented the organization on issues including disability justice, anti-racism, climate justice, and sustainability, and lobbied relevant stakeholders to drive systemic change.
- Fostered relationships with equity and sustainability executives at other post-secondary institutions to share best practices and strengthen collaborations.
- Developed and recommended policies on equity, anti-oppression, disability justice, anti-racism, sustainability, and climate justice.
- Ensured all organizational activities and endorsements aligned with the anti-oppressive mandate of the organization.
- Chaired the Equity and Sustainability Committee, overseeing initiatives and programs to raise awareness of discrimination on campus and in the community.
- Promoted and supported organizational initiatives aimed at fostering awareness and action against discrimination.
- Trained and advised incoming leadership to ensure continuity and sustainability of equity and social justice efforts.
EMERGENCY DEPARTMENT VOLUNTEER
SURREY MEMORIAL HOSPITAL, FRASER HEALTH
01.2024 - 01.2024
- Provided professional and compassionate support in the ED and Pediatric waiting rooms, addressing patient needs promptly
- Ensured proper PPE usage for patients and visitors, while maintaining stock and organization of supplies
- Knowledgeable in emergency codes and procedures for effective response
- Prioritized support in care and walk-in zones, assisting with patient inquiries and concerns
- Offered wayfinding assistance and distributed care items to enhance patient comfort
- Encouraged patient feedback through Real-Time Patient Experience Survey
- Maintained isolation precaution protocols and completed assigned tasks efficiently
CREW MEMBER (FOOD SERVICE WORKER)
POPEYES LOUISIANA KITCHEN
02.2022 - 10.2023
- Worked different stations to provide optimal coverage and meet production goals
- Greeted over 120 customers per shift
- Used POS system to enter orders, process payments and issue receipts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Informed customers about special promotions and provided detailed information for various products
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
- Interacted professionally through clear communication with customers to promote positive patron experiences
STORE ATTENDANT
CIRCLE K
11.2021 - 01.2022
- Helped customers locate and purchase items, join reward programs
- Assisted customers by answering questions and fulfilling requests
- Answered questions and addressed customer concerns
- Assisted customer by processing payments, carrying out heavy purchases
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Answered customer telephone calls promptly to avoid on hold wait times
- Communicated professionally with colleagues, freelancers and clients
WAREHOUSE ASSOCIATE
ECM
08.2021 - 10.2021
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Performed inventory control, such as counting and stocking merchandise
- Operated PC and RF-based computer systems for inventory management
- Recorded information, shortages and discrepancies to keep records current and accurate
- Entered quantity received against purchase order in computer system
Education
ASSOCIATE OF SCIENCE -
CAPILANO UNIVERSITY
NORTH VANCOUVER, BC12-2024
HIGH SCHOOL DIPLOMA -
CENTRAL CONVENT SCHOOL
PUNJAB, INDIA03.2020
Skills
- Team Leadership
- Verbal and Written Communication
- Scheduling and Planning
- Professional Demeanor in Stressful Situations
- Task Prioritization
- Optimistic Team Contributor
- Versatile Workstyle Advocate
- Effective Conflict Resolution
- Expertise in Microsoft Office Suite
- Facilitate Productive Interactions
- Call Documentation and Filing
- Detail-Oriented Efficiency
- POS Systems and Ordering Platforms
- Calendar Management
- Food Safety Certification Level 1
- Confident Vocal Delivery
- Active Listening Proficiency
- Hospitality Support Staff
- Multicurrency Transaction Management
- Efficient Workflow Management
- Operate Relevant Equipment
- Friendly and outgoing
Accomplishments
- Vice-President in Capilano Students' Union. Elected through a competitive election process.
- Volunteering in Fraser health, Surrey Memorial hospital's emergency department honed my compassion, communication, and crisis management skills while fostering teamwork and resilience in high-stress environments.
- Achieved 7.5 overall bands in english proficiency test (IELTS).
- Employee of the month twice in 6 months for attracting customers and upselling products.
- Awarded Partner of the Quarter within the first quarter of joining Starbucks.
- Best student award during high school.
- 16.2K followers on Instagram.
Certification
- Food handler/ Food Safe level 1
- IELTS English Proficiency 7.5
Timeline
BARISTA, BARISTA TRAINER
STARBUCKS
06.2024 - Current
EMERGENCY DEPARTMENT VOLUNTEER
SURREY MEMORIAL HOSPITAL, FRASER HEALTH
01.2024 - 01.2024
TEAM LEADER
POPEYES LOUISIANA KITCHEN
11.2023 - Current
VICE-PRESIDENT
CAPILANO STUDENTS' UNION
10.2022 - 06.2024
CREW MEMBER (FOOD SERVICE WORKER)
POPEYES LOUISIANA KITCHEN
02.2022 - 10.2023
STORE ATTENDANT
CIRCLE K
11.2021 - 01.2022
WAREHOUSE ASSOCIATE
ECM
08.2021 - 10.2021
ASSOCIATE OF SCIENCE -
CAPILANO UNIVERSITY
HIGH SCHOOL DIPLOMA -
CENTRAL CONVENT SCHOOL
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