Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Manavkumar Punjabi

Paris,ON

Summary

I am energetic and personable, with a natural talent for customer service and problem-solving. I have a solid understanding of guest relations and hospitality, combined with strong communication and organizational skills. I am committed to creating memorable experiences and ensuring every guest’s satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Concierge / Customer Experience

Securiguard
05.2024 - 04.2025
  • Warmly welcomed residents and visitors, creating a professional and approachable first impression.
  • Addressed resident concerns and service requests promptly, ensuring satisfaction.
  • Monitored building access and maintained accurate visitor logs to ensure safety and compliance.
  • Guided residents in using digital amenities booking systems and mobile access tools.
  • Collaborated with property management and contractors to support smooth daily operations.

Concierge / Customer Experience Associate

Paragon Security
05.2024 - 12.2024
  • Delivered friendly, professional service to residents and guests in a busy condominium environment.
  • Assisted residents with booking elevators, amenities, and service appointments using digital systems.
  • Responded calmly and effectively to emergencies and after-hours concerns.
  • Maintained accurate incident and daily activity reports for property management.
  • Supported a team environment by coordinating with co-workers to ensure consistent coverage and service quality.

Client Service Coordinator

M.S. Education Consultant
06.2021 - 07.2022
  • Consulted with students and families to understand educational needs and recommend suitable programs.
  • Managed scheduling, follow-ups, and documentation to support smooth client onboarding.
  • Collected and addressed client feedback to continuously improve service delivery.
  • Guided clients using online portals and digital forms to streamline application processes.
  • Collaborated with internal teams to ensure client queries were resolved accurately and on time.

Client service Intern

M.S. Education Consultant
01.2021 - 05.2021
  • Welcomed walk-in clients and helped identify their service needs.
  • Supported clients in completing digital forms and using online portals.
  • Answered basic service-related questions, referring complex inquiries to senior staff.
  • Maintained accurate client interaction records to ensure compliance and follow-up.
  • Observed daily office operations and learned client service best practices.

Education

Post-Graduate Certificate -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
06-2025

MBA -

Master of Management Studies
Mumbai, Maharashtra, India
07-2021

Bachelors -

Bachelor of Commerce
Vallabh Vidyanagar, Gujarat, India
05-2019

Skills

  • Customer service
  • Decision-making
  • Relationship building
  • Attention to detail
  • Team collaboration
  • Effective problem solving
  • Reliable punctuality
  • Sales
  • Multitasking Abilities
  • Office administration

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Certification

Canadian Security Course – Candidate, 2025 • Customer Service Leadership issued by LinkedIn Learning, 2024 • Conflict Resolution and De-Escalation for upset customers issued by Udemy, 2021 • Earn customer trust and long-lasting Relationships issued by LinkedIn Learning, 2020

Timeline

Concierge / Customer Experience

Securiguard
05.2024 - 04.2025

Concierge / Customer Experience Associate

Paragon Security
05.2024 - 12.2024

Client Service Coordinator

M.S. Education Consultant
06.2021 - 07.2022

Client service Intern

M.S. Education Consultant
01.2021 - 05.2021

Post-Graduate Certificate -

Conestoga College Institute of Technology And Advanced Learning

MBA -

Master of Management Studies

Bachelors -

Bachelor of Commerce

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Manavkumar Punjabi