MANAVKUMAR PATEL
Whitehorse,YT
Summary
Dependable and service-oriented person with 3+ years of experience in fuel station and convenience store operations. Skilled in handling high-volume transactions using POS systems, including Bulloch and AS400, while ensuring accuracy and compliance with fuel handling and safety regulations. Proven ability to deliver courteous customer service, resolve complaints professionally, and support smooth shift transitions. Experienced in inventory monitoring, restocking, and maintaining clean, organized forecourt and store environments. Fluent in English, Hindi, and Gujarati, with basic French communication skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Staples
10.2025 - Current
- Delivered personalized product recommendations, contributing to a 15% increase in customer satisfaction scores and repeat visits.
- Processed over 100 transactions daily using the AS400 POS system with 99% accuracy, reducing checkout time and minimizing errors.
- Enhanced visual merchandising standards, leading to a 10% boost in impulse purchases and promotional item sales.
- Streamlined inventory restocking and labeling, improving shelf availability and reducing stock discrepancies by 20%.
- Collaborated with the team to consistently exceed daily sales targets by up to 12%, supporting store revenue growth and customer retention.
Supervisor
Canco Petroleum
08.2024 - 09.2025
- Oversaw daily operations, optimizing workflow and reducing service delays by 20% during peak hours.
- Led a team of 6–8 staff, improving task efficiency and shift coverage through strategic duty assignment.
- Managed cash handling and end-of-day reconciliation with 100% accuracy, minimizing financial discrepancies.
- Prepared and packaged fast food items, maintaining speed-of-service benchmarks and food safety standards.
- Delivered responsive customer service, resolving complaints and boosting satisfaction ratings by 15%.
- Coordinated inventory and vendor relations, reducing stockouts and improving order accuracy by 25%.
- Negotiated merchandise deals, achieving cost savings of up to 10% on recurring supply orders.
- Participated in hiring and onboarding, contributing to a 30% reduction in staff turnover.
- Supported budgeting and marketing efforts, helping increase monthly sales by 12% through targeted promotions.
- Maintained high-impact visual merchandising, enhancing brand visibility and customer engagement.
Customer Service Representative/ Store Manager
On the Run – Pioneer
10.2022 - 11.2024
- Supervised daily operations and a team of 6–8 staff across rotating shifts, ensuring 100% coverage and smooth transitions
- Trained over 10 new employees on POS systems including Bulloch, improving onboarding speed and operational readiness
- Managed inventory and coordinated with 5+ suppliers weekly, reducing stockouts by 25% and maintaining 95% merchandise availability
- Ensured full compliance with health, safety, and fuel handling regulations, passing internal audits with zero violations
- Resolved 15–20 customer complaints monthly with a 90% satisfaction resolution rate, strengthening community trust and loyalty
- Processed over 700 daily transactions with 99% accuracy and maintained store cleanliness standards, improving customer experience scores by 12%
Customer Service Representative
LCBO
04.2024 - 08.2024
- Guided customers in selecting products, contributing to increased upselling and improved customer satisfaction.
- Accurately verified IDs and processed 150 plus transactions, maintaining compliance and reducing checkout delays.
- Restocked shelves and optimized store presentation, supporting inventory turnover and enhancing visual appeal.
Education
Diploma in General Business - Accounting, Financial Management, Marketing Principles, Human Resources, Business Communications, Project Management
Georgian College
Barrie, ON04.2024
Grade 12 - Accountancy, Economics, Secretarial Practice, Commercial Correspondence
Knowledge High School
Gujarat, India03.2021
Skills
- Teamwork and collaboration
- Exceptional customer service
- Upselling and cross-selling
- Time management
- Problem-solving
- Multi-tasking strength
- Cash handling
- Inventory control procedures
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certifications And Achievements
- Completed Certificate in Basic Computer Skills (Microsoft) in March 2022, demonstrating proficiency in essential digital tools and applications
- Awarded the Mock Test Scholarship in December 2019 for academic excellence and competitive performance
- Appointed Orientation Team Leader at Georgian College for both January and September 2023 intakes, showcasing leadership and peer engagement
- Represented Gujarat at the National Level in Cricket and played for the Georgian College Cricket Team from November 2022 to April 2024
- Participated in Football at the High School and University Club Level, contributing to team coordination and athletic development
- Pursued Trading and Data Analysis through self-directed learning and practical application, supported by foundational business and finance coursework