Manavjeet Singh
St. Catharines,ON
Summary
Proactive professional with Seven (7) years of experience and proven knowledge of customer-driven management, conflict resolution, entrepreneurial leadership, and long-range planning.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MANAGER
Pioneer gas station
04.2021 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
- Place order as per inventory requirements
- Cash handling and make regular deposits into the bank
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
MORTGAGE AGENT
J&G Mortgages
06.2023 - 07.2024
- Assisted customers in understanding complex loan contracts prior to signing them
- Implemented effective marketing campaigns aimed at raising awareness of the company's services among potential customers
- Ensured compliance with relevant legislation, regulations and codes of practice in all activities related to mortgage broking
- Monitored market trends and kept abreast of new developments in the finance sector
- Negotiated favourable terms with lenders to secure the best interest rates for clients
- Developed strong relationships with external stakeholders such as real estate agents, solicitors and valuers
SUPERVISOR
Shell gas station
09.2020 - 01.2021
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Cash handling and customer service
- Cleanliness of the store
- Meet and greet customers
- Fulfill and answer customer inquires
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
OFFICE ADMINISTRATIVE
CIC immigration
01.2020 - 08.2020
- Managed office operations and procedures, including filing systems, mail flow, and data entry
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained safe work environment by following and supporting safe practices
- Opened and distributed incoming mail
Customer Service Representative
Shell Gas Station
07.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
Ascot cellular
01.2019 - 04.2019
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Processed orders, returns, and exchanges in an accurate and efficient manner
CUSTOMER SERVICE REPRESENTATIVE
Tim Horton's
09.2017 - 12.2018
- Developed strong customer relationships and loyalty through effective communication
- Teamwork and collaborations
- Customer service and cash handling
- Met daily customer service quotas with a focus on quality
- Complete guest orders including drinks, donuts, meals or many more
- Always welcome customers and treat them well to make a family relation
Education
DIPLOMA IN BIOTECHNOLOGY -
Loyalist College
Belleville, Ontario05.2019
Bachelor of Science - Bachelors in Medical Laboratory Technology
Lovely Professional University
Punjab, India.05.2017
DIPLOMA IN MEDICAL LABORATORY TECHNOLOGY - Medical Laboratory Technology
Lovely Professional University
Punjab, India.05.2014
Skills
- Team Leadership
- Time Management
- Staff Management
- Verbal and written communication
- Staff Training and Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Sales management
- Negotiation
- Customer Service
- Positive Attitude
- Multitasking
- Problem-solving abilities
- Decision-Making
- Excellent Communication
- Staff Training
- MS Office
- Conflict resolution
- Fast learner
- Credit analysis
- Real estate
- Credit-worthiness evaluation
Certification
- Emergency First Aid & CPR/AED (LEVEL C)
- Mortgage Agent License
- Security Guard
- G License
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
References
References available upon request
Timeline
MORTGAGE AGENT
J&G Mortgages
06.2023 - 07.2024
MANAGER
Pioneer gas station
04.2021 - Current
SUPERVISOR
Shell gas station
09.2020 - 01.2021
OFFICE ADMINISTRATIVE
CIC immigration
01.2020 - 08.2020
Customer Service Representative
Shell Gas Station
07.2019 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
Ascot cellular
01.2019 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE
Tim Horton's
09.2017 - 12.2018
- Emergency First Aid & CPR/AED (LEVEL C)
- Mortgage Agent License
- Security Guard
- G License
DIPLOMA IN BIOTECHNOLOGY -
Loyalist College
Bachelor of Science - Bachelors in Medical Laboratory Technology
Lovely Professional University
DIPLOMA IN MEDICAL LABORATORY TECHNOLOGY - Medical Laboratory Technology
Lovely Professional University
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