MANAVBHAI PAREKH
Mississauga,ON
Summary
Offering strong analytical abilities and passion for solving technical challenges in team-oriented environment. Brings solid understanding of computer systems and networks, with ability to quickly learn and apply new technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Learning Technology Support Technologist
Northern College of Applied Arts & Technology
09.2023 - Current
- Administered Active Directory, managing user accounts, permissions, and group policies to ensure secure and efficient access to college systems and resources
- Provided technical support to faculty and staff, addressing issues related to server access, network connectivity, and classroom technology
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
Classroom Attendant
Northern College of Applied Arts & Technology
09.2023 - 06.2024
- I provided technical assistance, prepared educational resources, and contributed to creating an engaging learning environment
- Provided on-the-spot troubleshooting for classroom technology, including projectors, computers, and audio-visual equipment, ensuring minimal disruptions to lectures and presentations
- Supported faculty and students in the effective use of learning technologies, including presentation tools, online platforms, and classroom software, enhancing classroom engagement and interaction
- Helped coordinate and manage technical requirements for special events and guest lectures, ensuring seamless presentations and interactions
Technical Support Technician
Technoguide Infosoft Pvt.Ltd
09.2021 - 06.2023
- Served as the primary point of contact for all IT-related queries within the organization, directing students to appropriate resources when necessary.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote assistance to students, ensuring timely resolution of software and hardware concerns.
- Enhanced system performance by troubleshooting and resolving complex technical issues.
Education
Post-Graduate Certificate - Cybersecurity
Northern College of Applied Arts And Technology
South Porcupine, None04-2025
Bachelor of Engineering - Information Technology
Gujarat Technological University
Ahmadabad, GJ, India05-2022
Skills
- Active Directory
- Intune (Autopilot)
- Office 365 Proficiency
- Microsoft Azure
- TCP/IP
- LAN/WAN
- DNS Lookup
- VPN Management
- Network protocols
- Windows & Linux Server
- Ticketing systems
- SharePoint Online
- MySQL
- Service desk support
- Remote Support
- Understanding of cybersecurity Practices
- Cloud-Based Backup Distribution
- Software & Hardware diagnosis
- Multi-Factor Authentication
- Windows, Mac and Linux OS
Certification
- CompTIA A+, 10/01/24
- Cybersecurity & Ethical Hacking, 07/01/20
- Cloud Computing, 05/01/20
- Python Programming Language, 05/01/21
- Cyber forensic with Blockchain Technology, 06/01/20
- Standard First-Aid and CPR (St. Johns Ambulance), 04/01/24
- WHMIS, 04/01/24
Internship
Technoguide Infosoft Pvt.Ltd, Learned the Python Programming Language from Scratch with Django as its web Framework.
Personal Information
Total Experience: Over 1.5 years of experience as a Learning Technology Support Technologist at Northern College and Jr. Software Developer at Technoguide Infosoft Pvt.Ltd, providing comprehensive technical support and troubleshooting.
Timeline
Learning Technology Support Technologist
Northern College of Applied Arts & Technology
09.2023 - Current
Classroom Attendant
Northern College of Applied Arts & Technology
09.2023 - 06.2024
Technical Support Technician
Technoguide Infosoft Pvt.Ltd
09.2021 - 06.2023
Post-Graduate Certificate - Cybersecurity
Northern College of Applied Arts And Technology
Bachelor of Engineering - Information Technology
Gujarat Technological University
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