Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Established administrative work procedures to track staff's daily tasks
In my role as a Technical Intern, I had the opportunity to learn various development techniques in a professional environment.
Gained deep understanding on the flow of Python-Django files and mastered the python programming language with Django as its web framework.
Worked extensively with Django’s built-in Administration Panel.
As part of my personal endeavor, I worked on “Aim High Advice Service Pvt. Ltd” website using the Python programming language.
Configured hardware, devices, and software to set up work stations for employees.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Installed, modified, and repaired software and hardware to resolve technical issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Provided on-call support for critical issues related to software.
Responded promptly to incoming sales leads and requests for technical support.