MANAV SHARMA

I am an aspiring analyst and computer programmer with a background in workforce management and network administration. Currently employed as a Workforce Management Analyst at Franchise Owners Hamilton Ltd, I have over 1 year and 7 months of experience in this role. My responsibilities include monitoring contact center call volume, adjusting staffing levels, and communicating with support staff to optimize service levels. I also have experience in customer service roles, including as a Customer Care Executive at Franchise Owners Hamilton Ltd and Teleperformance, where I resolved customer complaints and provided support via various channels. With a solid educational background in computer programming from Seneca Polytechnic, where I achieved an A+ grade, I demonstrate proficiency in JavaScript,HTML, CSS C, C++, Microsoft Excel and much more. My diverse skill set includes time management, problem-solving, operations management, analytical skills, and database management. I have experience in requirements analysis, management, and customer relationship management.. I am available to join the new organization immediately. Personable [Job Title] with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 1+ years of experience in workforce assessment.