Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manav Patel

Halifax

Summary

Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance, and operations. Contribute to continuous process improvement to meet goals.

Overview

3
3
years of professional experience

Work History

Lead Manager

Walmart
02.2023 - Current
  • Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
  • Set overall vision and provided team leadership.
  • Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
  • Established team priorities, maintained schedules and monitored performance.

Supervisor

Tim Hortons
01.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Post-Baccalaureate Diploma - Business Management

Cape Breton University
Sydney, None
04-2024

Bachelors of Commerce - Accounting

Maharaja Sayajiroa University
04-2020

Skills

  • Operations management
  • Strategic planning
  • Team building & leadership
  • Team leadership

Languages

English
Native or Bilingual

Timeline

Lead Manager

Walmart
02.2023 - Current

Supervisor

Tim Hortons
01.2022 - Current

Post-Baccalaureate Diploma - Business Management

Cape Breton University

Bachelors of Commerce - Accounting

Maharaja Sayajiroa University

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Manav Patel