Overview
Work History
Education
Skills
Timeline
Generic

Manav Patel

Belleville,ON

Overview

2
2
years of professional experience

Work History

Advisor 2 - Technical Support Representative

Concentrix
Belleville, Ontario
02.2025 - Current
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.

Sales Representative

The Mobile Shop
Ottawa, Ontario
05.2024 - 02.2025
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Developed key customer relationships to increase sales.
  • Greeted and assisted customers to foster positive experiences.

IT Help Desk Technician

St. Clair College
Windsor, Ontario
09.2023 - 04.2024
  • Managed user accounts including passwords resets, account creation and deletion.
  • Resolved customer inquiries in a timely manner while providing excellent customer service.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.

Customer Service Representative

Walmart
Windsor, Ontario
01.2023 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Developed positive relationships with customers through friendly interactions.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

GED -

St. Clair College of Applied Arts And Technology
Windsor, None
04-2024

Skills

  • Customer service
  • Technical support
  • Problem solving
  • Time management
  • Sales strategy
  • Relationship building

Timeline

Advisor 2 - Technical Support Representative

Concentrix
02.2025 - Current

Sales Representative

The Mobile Shop
05.2024 - 02.2025

IT Help Desk Technician

St. Clair College
09.2023 - 04.2024

Customer Service Representative

Walmart
01.2023 - 03.2024

GED -

St. Clair College of Applied Arts And Technology

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Manav Patel