Manav Patel
Belleville,ON
Overview
2
2
years of professional experience
Work History
Advisor 2 - Technical Support Representative
Concentrix
Belleville, Ontario
02.2025 - Current
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Documented all activities related to technical support including processes, updates, changes made.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Sales Representative
The Mobile Shop
Ottawa, Ontario
05.2024 - 02.2025
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed key customer relationships to increase sales.
- Greeted and assisted customers to foster positive experiences.
IT Help Desk Technician
St. Clair College
Windsor, Ontario
09.2023 - 04.2024
- Managed user accounts including passwords resets, account creation and deletion.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Customer Service Representative
Walmart
Windsor, Ontario
01.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed positive relationships with customers through friendly interactions.
- Contacted customers about potential service upgrades, new services and account changes.
Education
GED -
St. Clair College of Applied Arts And Technology
Windsor, None04-2024
Skills
- Customer service
- Technical support
- Problem solving
- Time management
- Sales strategy
- Relationship building
Timeline
Advisor 2 - Technical Support Representative
Concentrix
02.2025 - Current
Sales Representative
The Mobile Shop
05.2024 - 02.2025
IT Help Desk Technician
St. Clair College
09.2023 - 04.2024
Customer Service Representative
Walmart
01.2023 - 03.2024
GED -
St. Clair College of Applied Arts And Technology