Manav Kalra
Kitchener,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
VCS
Amazon
India
04.2021 - 12.2023
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Cambridge School
India03.2021
Skills
- Interpersonal Communication
- Clerical Support
- Flexible and Adaptable
- Recordkeeping
- Multitasking Abilities
- MS Office
- Customer Relations
- Problem-Solving
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Full Professional
Availibility
Monday- Full time
Tuesday- Full time
Wednesday- Full time
Thursday- Full time
Friday- Full time
Saturday- Full time
Sunday- Full time
Timeline
VCS
Amazon
04.2021 - 12.2023
High School Diploma -
Cambridge School