Manav Grover
Markham,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet country's goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level police constable position. Ready to help organization achieve region goals.
Overview
7
7
years of professional experience
Work History
Delivery Courier
DoorDash
10.2023 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Taxpayer Services Agent
Canada Revenue Agency
10.2022 - 09.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
- Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
- Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
- Advised clients on various strategies for minimizing their income tax liabilities throughout the year.
Delivery Courier
Amazon
02.2022 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Technical Support Representative
Dependable IT
05.2021 - 12.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
Delivery Driver
Intelcom Express
01.2020 - 05.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Representative ( PART TIME )
S&P Data, Hamilton
05.2018 - 12.2019
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
Chef Helper ( PART TIME )
Ah So ( Farm Boy )
01.2018 - 06.2018
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Developed strong working relationships with fellow staff members, promoting effective communication within the kitchen team.
- Managed time effectively under pressure during peak service hours for optimal performance.
- Assisted with inventory management to minimize food waste and reduce costs.
- Streamlined food prep processes, increasing overall kitchen productivity.
Warehouse Worker ( PART TIME )
Ropak Packaging
06.2017 - 11.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
Associate of Applied Science - Automotive Service Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON10.2020
Skills
- Punctuality
- GPS Technology
- Load organization
- Vehicle Maintenancecus
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
- Client Relations
Languages
English
Hindi
Punjabi
Timeline
Delivery Courier
DoorDash
10.2023 - Current
Taxpayer Services Agent
Canada Revenue Agency
10.2022 - 09.2023
Delivery Courier
Amazon
02.2022 - 10.2022
Technical Support Representative
Dependable IT
05.2021 - 12.2021
Delivery Driver
Intelcom Express
01.2020 - 05.2021
Customer Service Representative ( PART TIME )
S&P Data, Hamilton
05.2018 - 12.2019
Chef Helper ( PART TIME )
Ah So ( Farm Boy )
01.2018 - 06.2018
Warehouse Worker ( PART TIME )
Ropak Packaging
06.2017 - 11.2017
Associate of Applied Science - Automotive Service Technician
Mohawk College of Applied Arts And Technology
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