Manav Grover
Markham,ON
Summary
Well-qualified dispatch coordinator with proven success in improving operations and solving problems. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Mastered in building lasting relationships with key decision makers, clients and employees to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Taxpayer Services Representative
Canada Revenue Agency
10.2022 - 06.2024
- Enhanced taxpayer satisfaction by providing timely and accurate information on tax-related inquiries.
- Resolved complex tax issues for clients, ensuring compliance with state and federal regulations.
- Assisted taxpayers in understanding the implications of different filing statuses and exemptions, empowering them to make informed decisions about their taxes.
- Identified potential fraud or non-compliance cases during routine interactions with taxpayers, reporting findings to appropriate authorities for further investigation.
- Increased efficiency within the department by implementing time-saving techniques when handling client inquiries and processing paperwork.
- Handled escalated calls professionally, working closely with supervisors to resolve particularly challenging situations in a satisfactory manner for all parties involved.
Schedule Dispatcher
Amazon
03.2021 - 09.2022
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Customer Service Representative
Concentrix
02.2020 - 03.2021
- Worked in apple to monitor system performance and identify potential issues for customer over the phone
- Assisted customers with product selection based on individual needs and preferences.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Dispatcher
Intelcom Express
09.2018 - 02.2020
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Reduced employee overtime hours by optimizing shift schedules and workload distribution.
Customer Service Sales Coordinator
S&P Data
10.2017 - 10.2018
- Worked on term to term with Bell, Rogers & Sprint to upsell products and services.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Provided information about available products and services, membership details, and purchase advantages.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Sales and Marketing Coordinator (Part-time)
Kognitive Marketing
04.2017 - 12.2017
- Assisted customers with product selection based on individual needs and preferences
- Identified gaps in existing marketing materials, spearheading revisions that led to a more cohesive and consistent brand message
- Increased sales revenue by developing and implementing effective marketing strategies.
Education
Motive Power Technician -
Mohawk College
Hamilton, ON12.2020
Computer System Networking -
Mohawk College
Hamilton, ON04.2018
Skills
- Professionalism and Integrity
- Patience and composure
- Strong analytical skills
- Record Keeping Abilities
- Deadline-oriented
- Office Administration
- Meeting Scheduling
- Calendar Management
- Travel Arrangements
- Advanced planning
- Data Entry
- Dispatching procedures
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Taxpayer Services Representative
Canada Revenue Agency
10.2022 - 06.2024
Schedule Dispatcher
Amazon
03.2021 - 09.2022
Customer Service Representative
Concentrix
02.2020 - 03.2021
Dispatcher
Intelcom Express
09.2018 - 02.2020
Customer Service Sales Coordinator
S&P Data
10.2017 - 10.2018
Sales and Marketing Coordinator (Part-time)
Kognitive Marketing
04.2017 - 12.2017
Motive Power Technician -
Mohawk College
Computer System Networking -
Mohawk College
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