Manasseh Waweru
Abbotsford,Canada
Summary
Organized and professional Administrative Assistant with experience providing front-desk reception and administrative support in fast-paced office environments. Skilled in Microsoft Word, Excel, and Outlook, with strong communication, multitasking, and document management abilities. Reliable, detail-oriented, and adaptable, with a proactive approach to supporting daily operations and team needs. Comfortable handling phones, visitors, records, and office coordination with a positive, professional attitude.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Super 8 by Wyndham
Abbotsford, BC, Canada
08.2021 - Current
- Supervise front desk operations in a high-volume hospitality environment, ensuring service quality, operational efficiency, and adherence to company standards.
- Coordinate staff schedules, train new hires, and support performance development, contributing to improved team productivity and morale.
- Manage group and corporate reservations, supporting operational planning and smooth execution for large-scale bookings.
- Analyze guest feedback and operational issues to identify trends and implement service improvements, resulting in stronger customer satisfaction and repeat business.
- Act as a primary point of contact for escalated issues, resolving complex problems through clear communication and sound judgment.
- Support sales-oriented activities by promoting hotel services and coordinating with management on occupancy and revenue objectives.
Solar Panel Sales Representative
MAG Solar
Mission, BC, Canada
06.2025 - 11.2025
- Conducted customer outreach and needs assessments to recommend tailored renewable energy solutions.
- Built trust with clients through clear explanation of technical and financial considerations, supporting informed decision-making.
- Collaborated with sales team members to meet performance targets and improve conversion rates.
- Strengthened persuasive communication skills and comfort presenting data-driven value propositions to non-technical audiences.
Social Service Worker
The Cedars
Mission, BC, Canada
01.2024 - 04.2025
- Delivered person-centered support in a regulated care environment, balancing multiple responsibilities with accuracy and empathy.
- Monitored resident conditions and communicated observations clearly to multidisciplinary teams, supporting timely interventions.
- Demonstrated strong independence, accountability, and teamwork in a fast-paced, high-responsibility setting.
- Developed resilience, attention to detail, and the ability to prioritize effectively under pressure.
Education
Bachelor of Business Administration - Aviation
University of the Fraser Valley
Abbotsford, BC, Canada06.2024
Commercial Pilot License (CPL) - undefined
Coastal Pacific Aviation
Abbotsford, BC, Canada05.2024
Aviation Management Coursework -
Southern New Hampshire University
Nashua, NH, USA12.2017
Skills
- Project documentation management
- Administrative support to Project and Program Managers
- Scheduling, calendar management, and travel coordination
- Customer and stakeholder communication
- Records management and file control
- Billing and invoicing support
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Multitasking and time management
- Attention to detail and accuracy
- Working in regulated and compliance-focused environments
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Solar Panel Sales Representative
MAG Solar
06.2025 - 11.2025
Social Service Worker
The Cedars
01.2024 - 04.2025
Front Desk Supervisor
Super 8 by Wyndham
08.2021 - Current
Commercial Pilot License (CPL) - undefined
Coastal Pacific Aviation
Bachelor of Business Administration - Aviation
University of the Fraser Valley
Aviation Management Coursework -
Southern New Hampshire University