Manasseh Waweru
Administrator, Social Service Worker, Pilot
Abbotsford,BC
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
2
2
Certifications
7
7
years of post-secondary education
Work History
Front Desk Supervisor
Super 8 By Wyndham
01.2019 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained team members on new hotel services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Social Services Worker
The Cedars
01.2024 - Current
- Facilitated peer support groups to help clients connect with others.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Maintained a wide network of professional contacts within the social services sector, enabling rapid access to additional resources as needed for client success.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Bachelor of Business Administration - Aviation
University of The Fraser Valley
Abbotsford, BC 08.2018 - 06.2024
License - Commercial Pilot License
Coastal Pacific Aviation
Abbotsford, BC 03.2023 - Current
Skills
Excellent Communication
undefinedCertification
Multi Engine Rating
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Interests
Aviation
Social Work
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureTimeline
Multi Engine Rating
03-2024
Group 1 Instrument Rating
03-2024
Social Services Worker
The Cedars
01.2024 - Current
License - Commercial Pilot License
Coastal Pacific Aviation
03.2023 - Current
Front Desk Supervisor
Super 8 By Wyndham
01.2019 - Current
Bachelor of Business Administration - Aviation
University of The Fraser Valley
08.2018 - 06.2024
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