Summary
Overview
Work History
Education
Skills
Awards and Certificates
Timeline
Generic

MANASSEH JOEL TETTEY GAFAN

Duncan,BC

Summary

Detail-oriented Administrative Assistant with proven ability to organize and manage daily clerical tasks efficiently. Expertise in coordinating documents, reports, and records while handling correspondence and deliveries effectively. Strong oral and written communication skills complemented by team leadership and relationship-building capabilities.

Overview

11
11
years of professional experience

Work History

Retail Salesperson

THRIFT TOWN BOUTIQUE
02.2025 - Current
  • Greet Customers and assisting them their needs by discussing the type, quantity, and style of merchandise or services they are looking for
  • Advise customers on use and care of clothing merchandise and provide advice as needed
  • Prepare merchandise for purchase
  • Prepare sales and take payments (Debit, Credit, Cash)
  • Maintain sales records for inventory control
  • Operate computerized inventory record keeping and re-ordering system
  • Conducting sales transactions through internet-based electronic commerce

Administrator/Marketing Executive

E. SELECT COMPANY LTD.
ACCRA, GHANA
06.2015 - 08.2021
  • Provided electronic educational product information to French, English, Twi, Ga, and Ewe customers resulting in rural and low-income urban populations having access to education
  • Represented the company in the French neighboring countries as Marketing Executive.
  • Prepared detailed documents and reports in English and French in adherence to administrative processes
  • Executed record filing to improve document organization and management.
  • Answered multi-line phone systems, routine calls, delivered messages to staff and greeted visitors and customers.
  • Transferred calls as necessary to other departments
  • Entered customers data electronically into company system
  • Interacted with customers while marketing various products.
  • Organized spaces, materials, and catering support for internal and external client-focused meetings.
  • Scheduled appointments and meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Trained new employees on administrative procedures, marketing procedure, company policies and performance standards
  • Resolved issues through active listening and open-ended questions preventing majority of problems from escalating and taken to management
  • Offered office-wide software support and training, troubleshooting issues and optimized usage
  • Maintained a clean reception area to promote a positive, professional environment for clients
  • Installed educational materials on various electronic devices such as cellular phones, tablets, and computers allowing students to access information in school computer labs
  • Developed a more organized recordkeeping system for employees’ records and company document that streamlined finding information
  • Conceived and developed efficient and intuitive marketing strategies that increased annual profits and provided access to isolated communities
  • Organized and oversaw advertising and communication on social media, radio, exhibitions and promotional events resulting in reaching a wider audience
  • Conducted market research and analysis to evaluate trends, brand awareness and competition ventures
  • Initiated and controlled surveys to assess customer requirements, expectations and dedication

FRENCH TEACHER

PREMIER VIEW INSTITUTE
ACCRA, GHANA
09.2014 - 10.2015
  • Developed and implemented lesson plans to teach French to high school and adult students
  • Helped students to build their base vocabulary of and assist them in memorizing new words to be used in practical language settings
  • Employed a variety of instructional strategies to meet students’ needs and abilities in learning French
  • Practiced pronunciation and listening with students
  • Assigned homework and followed up for marking and correction
  • Evaluated students' performance through informal and formal testing procedures

Education

Bachelor’s Degree (Year One Completed) - Public Administration, Logic and Critical thinking, French, Computer Applications, Calculus for business, Principles of Economics, Practitioners Forum, Writing Presentation

GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION
ACCRA, GHANA
09.2021

High School Diploma - General Arts, French, English Literature, Political economy, Economics

O’REILLY SENIOR HIGH
ACCRA, GHANA
04.2014

Skills

  • Fluent in English and French
  • Office administration and document management
  • Time management and task prioritization
  • Research and information retrieval
  • Financial tracking and reconciliation
  • Social media content creation and Scheduling
  • Strong interpersonal communication
  • Verbal communication
  • Written communication
  • Quick learner
  • Willingness to Learn
  • Microsoft 365 Office Suite
  • Prioritizes Confidentiality and Data Protection
  • Positive attitude
  • Self-Motivated
  • Research and Analytical Skills
  • Team oriented
  • Relationship Building
  • Behavior Observation
  • Complex Problem solving
  • Analytical thinking
  • Critical Thinking
  • Cultural Awareness
  • Sensitivity

Awards and Certificates

  • TCF Canada, 01/01/19, Ghana
  • TCF Canada, 01/01/23, Canada
  • TCF Canada, 01/01/25, Canada
  • Best Employee Award, 01/01/18, E. Select Company Ltd.
  • BC Class 5 Driver’s License

Timeline

Retail Salesperson

THRIFT TOWN BOUTIQUE
02.2025 - Current

Administrator/Marketing Executive

E. SELECT COMPANY LTD.
06.2015 - 08.2021

FRENCH TEACHER

PREMIER VIEW INSTITUTE
09.2014 - 10.2015

Bachelor’s Degree (Year One Completed) - Public Administration, Logic and Critical thinking, French, Computer Applications, Calculus for business, Principles of Economics, Practitioners Forum, Writing Presentation

GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION

High School Diploma - General Arts, French, English Literature, Political economy, Economics

O’REILLY SENIOR HIGH

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