Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Manassé Lévry

Longueuil,QC

Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

Couche-Tard
09.2021 - Current
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Education

No Degree - Faculty of Arts And Sciences - Preparatory Year

Université De Montréal
Montreal, QC

High School Diploma -

École Secondaire Jacques-Rousseau
Longueuil, QC
06.2018

Skills

  • Attention to Detail
  • Account Management
  • Multitasking and Organization
  • Quality Control
  • Positive and Friendly
  • Fast Learner
  • Relationship Management
  • Customer Complaint Resolution

Languages

French
Native or Bilingual
English
Professional Working

Certification

Google Project Management Professional Certificate- Current

Timeline

Lead Customer Service Representative

Couche-Tard
09.2021 - Current

No Degree - Faculty of Arts And Sciences - Preparatory Year

Université De Montréal

High School Diploma -

École Secondaire Jacques-Rousseau

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Manassé Lévry