Manasi Kulkarni
Scarborough,ON
Summary
Friendly and engaging hospitality team player with an ability to multi task under pressure while keeping in mind the eye for detail. Driven and self-motivated and therefore effective at completing task with minimum supervision. Confident and enthusiastic communicator.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CORE AGENT
FOUR SEASONS LUXURY HOTEL
01.2023 - Current
- Overseeing the hotel's main phone line and transferring calls from the outside and within.
- Responding to inquiries from guests about hotel services through main line and chat system.
- Taking reservations for D Bar and Café Bolud, two on-site restaurants as well as in-house Five Star SPA.
- Taking care of room service orders for food and beverages, attending to any dietary restrictions, and according to Smart Serve policies.
- Making in-house reservations for rooms on Opera and making sure that guests' preferences and unique needs are met.
- Maintaining guest information in database.
- Coordinating with other departments to ensure smooth operation.
STUDENT EXPERIENCE REPRESENTATIVE
NIAGARA COLLEGE - RECRUITMENT DEPARTMENT
09.2022 - 12.2022
- Undertaking college tours and explaining about college facilities to new and upcoming students
- Helping students with questions related to courses.
HOSPITALITY AND EVENTS ASSOCIATE
NIAGARA COLLEGE WINERY
07.2022 - 12.2022
- Serving and selling house-brewed wine, beer, and cider as well as guiding clients through a variety of wine options according Smart Serve guidelines.
- Informing the customers about the wines that are produced on-site.
- Participate in various wine tastings and tours.
- Assisting with the setup of any event's location and maintaining inventory.
LINE COOK
RAINFOREST CAFÉ, NIAGARA FALLS
09.2021 - 07.2022
- To check the food's quality before giving it to the server.
- Setting up the mise en place at the start of the shift or, if necessary, during service hours.
- Food plating in accordance with the requirements established by the restaurant.
- Calling the appropriate station with orders for salads, steaks, and wings.
- Coordinating meal service with various kitchen stations.
- Logging allergies and sharing information with other line cooks so that food is prepared appropriately.
- Educating new teammates for the area on quality and assurance.
- Helping servers make any adjustments to the food that their customers require.
- Observing safety precautions in the kitchen.
- Maintaining cleanliness and sanitization in the kitchen's Quality and Assurance section before, during, and after service hours.
- Storing food and keeping spares ready for the arrival of the following shift.
FRONT OFFICE ASSOCIATE AND GUEST SERVICE AGENT
RENAISSANCE CONCOURSE, ATLANTA
03.2019 - 03.2020
- At the time of check-in, greeted and helped guests and made sure all of their hotel reservations and special requests were fulfilled.
- Quickly, amiably, and effectively addressed all questions, requests, and problems from visitors to address any worries they may have had.
- Kept track of all complaints and feedback during check-outs and oversaw invoicing.
- Everyday, approximately 60 calls in the guest services department were sent to relevant departments.
- Served guests' phone and in-person questions concerning the hotel, its amenities, and its surroundings.
- Coordinated with other departments for smooth functioning of operation. Additionally relayed the requests of the guests for additional amenities, if required.
- Took initiative of handling Marriott Mobile check-ins while allotting rooms as per the guest needs.
DEMONSTRATOR - ROOMS DIVISON MANAGEMENT
SHEILA RAHEJA COLLEGE OF HOTEL MANAGEMENT, MUMBAI
11.2016 - 07.2018
- Oversaw the development and academic progress of a group of thirty first-year students.
- Prepared handouts and assignments for the class in accordance with Mumbai University's requirements.
- Provided first-year students academic and practical lectures according to the planned schedule.
- Assessed and graded student papers and assignments as a registered invigilator with Mumbai University.
- Aided students with grooming and improving their look in accordance with industry standards, inspired them to excel if they lacked any attributes, and helped them with academic and career-growth inquiries as needed.
Assisted the students in completing their college assignments on time and within the college's budget - Handled college website design and marketing.
- Coordinated with the administrative department to handle admissions.
- A participating member who completed the tasks required for the National Assessment and Accreditation Council's (NAAC) college certification.
FRONT DESK ASSOCIATE
GRAND RESIDENCY HOTEL, MUMBAI
05.2016 - 10.2016
- Handled Check-in and check-out according to the policies of the hotel after checking the proper method of Payment and Verifying photo identification
- Assisted guests personally and over the phones with their queries and complains
- Took third party reservations and handle cash transactions
- Trained and motivated new members of the team in the absence of the manager.
Education
Certificate course in Culinary Skills -
Niagara College
01.2022
Graduate Certificate in Hospitality and Tourism Management -
Niagara College
01.2021
Bachelor of Science in Hospitality Studies -
Mumbai University
01.2015
Skills
- Microsoft Office Suite – Microsoft Word, Excel and Power Point
- PMS system management – IDS, Micros, Opera
- Social Media Management – Instagram, Facebook and Twitter
- Proficient writing and administrative skills
- Interpersonal Skills – Managing and Team building
- Adaptability
- Problem solving and Analytic skills
- Strong listening skills and comprehension skills
- Strong work ethic and multi tasker
- Instilled with enthusiasm, punctuality, time management and goal achievement
- Positive Attitude
- Organizational Skills
- Relationship Building
- Documenting information
- Public Speaking
- Recordkeeping proficiency
- Polite communication skills
Certification
- Food safety and handling
- Smart Serve
- Certification in Yoga
- Social Media Marketing (Hootsuite)
Accomplishments
- Managed to respond with 100% rate to all mobile check – ins.
- Received various acknowledgments and positive feedbacks from the guests.
- Earned “Marriott Spirit to Serve” award in March 2020.
- Incorporated engaging teaching methods and resources that set a strong foundation for learning, encouraging student participation and self-motivation to seek more information.
- All the students managed to get hired by well-known brands for their second - year internship.
- Reviewed and acknowledged by many guests for the service.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
CORE AGENT
FOUR SEASONS LUXURY HOTEL
01.2023 - Current
STUDENT EXPERIENCE REPRESENTATIVE
NIAGARA COLLEGE - RECRUITMENT DEPARTMENT
09.2022 - 12.2022
HOSPITALITY AND EVENTS ASSOCIATE
NIAGARA COLLEGE WINERY
07.2022 - 12.2022
LINE COOK
RAINFOREST CAFÉ, NIAGARA FALLS
09.2021 - 07.2022
FRONT OFFICE ASSOCIATE AND GUEST SERVICE AGENT
RENAISSANCE CONCOURSE, ATLANTA
03.2019 - 03.2020
DEMONSTRATOR - ROOMS DIVISON MANAGEMENT
SHEILA RAHEJA COLLEGE OF HOTEL MANAGEMENT, MUMBAI
11.2016 - 07.2018
FRONT DESK ASSOCIATE
GRAND RESIDENCY HOTEL, MUMBAI
05.2016 - 10.2016
Certificate course in Culinary Skills -
Niagara College
Graduate Certificate in Hospitality and Tourism Management -
Niagara College
Bachelor of Science in Hospitality Studies -
Mumbai University