MANASDEEP KAUR
Masset,BC
Summary
Enthusiastic hospitality professional with 3+ years of transferable experience in customer service, sales, cash handling, and complaint resolution. Completed Sales & Service training and pursuing a Commerce degree to strengthen financial knowledge. Committed to delivering member service excellence, promoting deposit and investment products, and supporting Northern Savings Credit Union’s community values.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Daddy Cool's at Mile Zero
10.2025 - Current
- Managed $1000+ in daily transactions (cash, tabs, cards) with 100% accuracy and zero discrepancies.
- Resolved guest concerns before escalation- maintaining first contact resolution rate.
- Trusted to lead shifts and oversee front of house flow in absence of management.
Shift Supervisor
Fairmont Jasper Park Lodge
09.2024 - 09.2025
- Supervised 10+ front-line staff; train on service standards, upselling, and cash reconciliation.
- Managed financial transactions, deposits, and payment plans ($20K+ weekly) with 100% accuracy.
- Resolved escalated guest issues with a 92% first-contact resolution rate.
- Implemented process improvements reducing guest wait times by 20%.
Shift Supervisor
Marriott
01.2024 - 09.2024
- Oversaw daily operations, including cash reconciliation, reporting, and scheduling for 12 employees.
- Trained new hires in POS systems and customer service protocols.
- Increased average transaction value by 15% through consistent upselling and promotion strategies.
Guest Service Representative
Fairfeild Inn and Suites by Marriott
02.2023 - 10.2023
- Managed front desk operations and financial transactions, including deposits and refunds.
- Upsold resort packages and services, adding $2000+ weekly revenue.
- Achieved 95% guest satisfaction and resolved 90% of escalated issues independently.
Server
Hyatt Regency
06.2022 - 01.2023
- Handled 100+ guest interactions daily, processing payments, refunds, and adjustments.
- Promoted spa and dining packages, increasing transaction value by 25%.
- Trained 3 new staff on POS operation and service efficiency.
Education
Bachelors of Commerce - Commerce
Indira Gandhi National Open University
Delhi09-2027
Food And Beverage Management - Hospitality Administration And Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2025
Skills
- Sales and upselling
- Cash Handling and Reconciliation
- Complaint Resolution
- Team Training and process improvement
- POS System, Digital payments and confidentiallity
Certification
- WHIMS
- Occupational First Aid
- Microsoft Office Suite
- Serving IT RIGHT, BC
Timeline
Server/ Bartender
Daddy Cool's at Mile Zero
10.2025 - Current
Shift Supervisor
Fairmont Jasper Park Lodge
09.2024 - 09.2025
Shift Supervisor
Marriott
01.2024 - 09.2024
Guest Service Representative
Fairfeild Inn and Suites by Marriott
02.2023 - 10.2023
Server
Hyatt Regency
06.2022 - 01.2023
Bachelors of Commerce - Commerce
Indira Gandhi National Open University
Food And Beverage Management - Hospitality Administration And Management
Conestoga College Institute of Technology And Advanced Learning