Desired Job Title
L3 Support/Platform/Devops EngineerApplication Support EngineerL3 Support EngineerWork Type
Full TimeContract WorkLocation Preference
RemoteHybridLocation: Toronto, Canada, CA
Open to relocation: No
Open To Work
Manasa P
Software Engineer
Toronto,Canada
Work Preference
Summary
Dynamic L3 support and DevOps engineer with expertise in CI/CD and environment management. Achieved a 30% increase in deployment reliability through standardized configurations. Proficient in AWS and SQL, with strong problem-solving skills that enhance application support and release management across various environments.
Overview
12
12
years of professional experience
Work History
L3 Support/Platform/Devops Engineer
AVIVA
Toronto
05.2021 - Current
- Facilitated application support, server configuration, version control, environment management, CI/CD, and software release management to enhance system reliability.
- Configured platform and application delivery environments, ensuring reliable transitions from development to production.
- Built and managed end-to-end environments across development, pre-production, and production, enabling reliable releases with minimal environment drift. Configured and maintained Apache HTTPD and Tomcat web servers, improving application availability and reducing configuration-related incidents. Supported Java, Node.js, and Spring Boot applications, ensuring consistent runtime behavior across environments.
- Executed annual SSL certificate renewals for frontend and backend applications, ensuring 100% compliance and preventing expiry-related outages.
- Reduced environment setup and stabilization time by ~30-40% through standardized configurations. Eliminated certificate-related production issues during renewal cycles.
- Oversaw Guidewire platform and cloud engineering tasks.
- Provisioned and managed Guidewire environments from Dev to Prod, supporting continuous delivery pipelines.
- Supported PolicyCenter, BillingCenter, ClaimCenter, and ContactManager applications across non-prod, pre-prod, and production environments.
- Worked extensively on Guidewire Cloud, including Planets, variables, and secrets management, Storage access configuration, Internet gateway applications, Certificate lifecycle management, Database backup setup and validation
- Improved deployment readiness and reliability for Guidewire releases, supporting faster project rollouts. Strengthened cloud security posture by standardizing secrets, certificate handling, and access controls.
- Implemented monitoring, observability, and alerting strategies.
- Installed AppDynamics machine agents to monitor server health and application performance. Configured alerts for infrastructure health and Jenkins pipeline job failures, enabling proactive response. Performed log monitoring and root-cause analysis using Dynatrace, Datadog, and AppDynamics.
- Reduced meantime to detect (MTTD) incidents by ~40% through proactive alerting.
- Improved production stability by identifying performance bottlenecks before customer impact.
- Managed user access in Bitbucket, facilitating streamlined onboarding and offboarding for all supported applications.
- Installed NPM libraries in production environments for Node JS applications
- Configured Apache HTTPD frontend and Tomcat backend web servers
- Written SQL queries for quick troubleshooting and reduce/avoid delays.
- Configured on-premises servers, load balancers, proxy pass, reverse proxy pass, and fire wall rules
- Coordinated release management and production operations activities.
- Supported enterprise build releases, including hotfixes and emergency releases (OEBRS).
- Created production release tags and executed EBR-day deployments following change management procedures. Provided hands-on production support to ensure on-time, low-risk releases.
- Improved deployment success rate and reduced rollback scenarios.
- Enabled faster release turnaround during critical fixes and business-impacting incidents.
- Executed security hardening and platform upgrades.
- Remediated application and infrastructure vulnerabilities across environments.
- Performed Java version upgrades, maintaining compatibility and security compliance.
- Executed Tomcat and Apache HTTPD upgrades, aligning platforms with supported and secure versions.
- Reduced security findings and exposure by addressing high- and medium-severity vulnerabilities promptly. Improved platform stability and long-term maintainability by keeping core components up to date.
- Conducted daily status calls to discuss project progress and address team concerns., issue discussions, analysis, and resolutions with offshore team
- Supported Docker image creation for Angular and Spring Boot applications and pushing them into Artifactory
- Created dedicated Access and Error log files for HTTPD based Angular applications
- Assisted in integrating security features such as SonarQube, Checkmarx, NPM Audit, and Xray into Jenkins pipelines.
- Supported Docker Image creation automation through a Jenkins pipeline and loading the images into Artifactory, and deploying them into an OpenShift platform using another Jenkins Pipeline
- Created template and parameter files for Application deployments using OpenShift
- Integrated App Dynamics, Datadog, and Dynatrace for log aggregation, server utilization, and security
- Environment: ITIL, Service Now, JIRA, Jenkins, Bit bucket, Udeploy, Artifactory, Docker, Open shift, Kibana, Splunk, AWS, Angular UI, Node JS, Spring Boot, Big Data, SQL, Java, Hadoop
L2 Support Engineer
CAPCO
Toronto
08.2018 - 04.2021
- Provided application support, CI/CD, and software release management as an L2 support engineer.
- Responsibilities:
- Coordinated releases and promotions for core upgrades from development to production, ensuring smooth transitions and minimal downtime
- Supported the projects for Continuous deployment (CD) using IBM Udeploy
- Supported non-container-based Jenkins pipeline and Bitbucket repositories
- Enabling alerts and job Monitoring using ITRS
- Facilitated communication of application issues to stakeholders, expediting resolution and maintaining service quality.
- Executed tests on software fixes to ensure functionality and stability, performing post-resolution follow-ups to confirm issue resolution.
- Facilitated communication for production green zone updates
- Prioritized service level agreements for critical, high, and normal issues
- For urgent issues, immediately opening a bridge and inviting all partners to resolve the issue on call
- Writing and running SQL query in database to extract different reports
- Wrote SQL queries to process the data
- Supporting HBase, Hive, Sqoop, Kafka activities and monitoring Spark jobs using SparkUI and ITRS
- Working on data migrations, platform related activities for Big Data applications
- Supporting the Big Data production deployments during the production releases, and postproduction verification testing activities during the weekends
- Provisioning AWS EC2 instances required for developing various applications
- Creating an AWS cloud formation template in JSON with a dedicated VPC, Subnet and an EC2 instance
- Provisioning more nodes to the cluster by editing the existing cloud formation template in AWS
- Support creating a pipeline for feature/bug fix/release branch builds to upload artifacts into Udeploy
- Tracking changes from a change list tracker
- Implementing the changes during weekend prod releases
- Supporting production activities during production deployment
- Assisting production post validation teams for any issues after the deployment validations
- Assisted with change of business and audit activities to ensure compliance and operational integrity.
- Written Technical Handbooks for quick reference and Run books for deployments
- Created documents detailing resolution approaches for future reference.
- Environment: ITIL, Service Now, ITRS, Bitbucket, Jenkins, Artifactory, Udeploy, Autosys, JIRA, HBase, Hive, Kafka, Spark, AWS, Docker, Kubernetes, Cloud SonarQube, Java, SQL, Shell, Linux.
L2 Support Engineer
Infiniti Building Solutions
India
02.2014 - 09.2016
- Application, Incident, Problem ticket management and operations
- Tracked and resolved issues within SLAs to ensure timely support.
- Managed issues until resolution was achieved
- Closing service now tickets with technical solutions and explanations
- Developed solutions to prevent recurring issues, enhancing system reliability.
- Monitoring applications and collecting the logs
- Supplied application logs and production data to requestors
- Daily reporting on critical issues to the required stakeholders
- Supported release management activities.
- Supporting the quarterly production releases
- Created change tickets for system updates.
- Wrote SQL queries to extract and store data from databases.
- Writing and running SQL query in database to extract different reports
- Communicating the production systems downtimes with stakeholders
- Utilized ITIL, UNIX, Service Now, GIT, SQL, Tomcat, Red Hat Linux, and Windows to support application management.
- Provided application support and managed release processes.
Education
PG Diploma - Cloud Computing for Big Data
Lambton College
Toronto01-2018
Bachelors - IT Engineering
YITS
India01-2013
Skills
- AWS EC2
- S3
- IAM
- ALB
- Auto Scaling
- VPC
- Cloud Trail
- Cloud Watch
- Cloud Formation
- Docker
- Kubernetes
- Open shift
- Jenkins
- Ansible
- Maven
- GIT
- Version Control
- Shell scripting
- Python
- SQL
- Hadoop
- HDFS
- Hive
- Sqoop
- HBase
- Kafka
- Apache Spark
- ITIL
- Service Now
- JIRA
- Collaboration Tools
- Confluence
- Test Automation
- Web Server Management
- Web Server Configuration
- SQL Server
- MySQL
- RDBMS
- Oracle
- Unix
- Linux
- Red Hat
- CentOS
- SSH Client
- Secure File Transfer
- Power Shell
- Data Analysis
- Email Management
- Autosys
- Data Analysis
- Email Management
Timeline
L3 Support/Platform/Devops Engineer
AVIVA
05.2021 - Current
L2 Support Engineer
CAPCO
08.2018 - 04.2021
L2 Support Engineer
Infiniti Building Solutions
02.2014 - 09.2016
PG Diploma - Cloud Computing for Big Data
Lambton College
Bachelors - IT Engineering
YITS