Manasa Madduri
Mississauga,ON
Summary
Seasoned Business Data Analyst offering 5 years of Business Process industry success. Expert on business and systems requirements, Data Analysis and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
7
7
years of professional experience
Work History
Business Analyst
Tech Mahindra Limited
01.2022 - 06.2023
- Collaborated with stakeholders to define project objectives and criteria.
- Analyze the Visa requests/Work Permits received from Associates.
- Assign the request to respective team members and make sure to complete quality assessments for data accuracy.
- Prepare monthly tracker and reports using Excel and provide reports to Management and Business.
- Prepare Presentations on monthly basis on completed requests, customer success stories and backlogs for Management review.
- Performed gap analysis to identify areas of improvement.
Senior Process Executive
Cognizant Technology Solutions India Pvt Ltd
04.2018 - 08.2019
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
- Generated monthly metric reports.
- Worked on multiple process as a content moderator for (Messenger thread, Jobs Id's, scam pages).
- Responsible in maintaining Queue is up to date and cautious in maintaining the TAT.
- Responsible for taking the sessions on process updates based on SOP to team members.
- Worked efficiently as per the business requirement.
- Maintained team logs.
Associate Analyst
Wipro Ltd
06.2017 - 02.2018
- Identified operational efficiency opportunities to support long-term growth plans.
- Responsible for Addressing maps, Bg’s(Background building), RRW( real road width).
- Responsible to follow up with end users on daily basis,
- Responsible for providing prominent decisions on daily jobs and policies with the valid explanation with a presentation to the client and team members
- Responsible for Shift Scheduling, rotation plans, training plans.
Associate Analyst
Global Logic Technologies Ltd, Wipro Ltd
06.2016 - 05.2017
- Responsible for Addressing maps, Bg’s(Background building), RRW( real road width), specific automated ID's.
- Responsible for presenting grey areas faced while working on the tool to customer - Atlas tool.
- Responsible for taking the policy update calls with client and briefing team members.
- Responsible for following the User Metrics, which are useful to get the prominent data for every individual team member.
- Handling team with good measurements (SLA, TATS) which are to be maintained.
- Responsible in maintaining different team's data.
Education
BachelorDegree - Computer Science Engineering
Mallareddy College Of Engineering And Technology
2016
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Pre University College
Narayana Junior College
2012
Skills
- Presentations and Reporting
- Customer Relationship Management
- Team collaboration
- Excel, MS Power Point
- Data Processing
- Write Reports
- Business Tracking
- Presentations and Decks
- Forecasting and Planning
- Trend Data Analysis
- Staff Training
Accomplishments
Received Bravo awards in 2 consecutive quarters from Tech Mahindra Limited
Timeline
Business Analyst
Tech Mahindra Limited
01.2022 - 06.2023
Senior Process Executive
Cognizant Technology Solutions India Pvt Ltd
04.2018 - 08.2019
Associate Analyst
Wipro Ltd
06.2017 - 02.2018
Associate Analyst
Global Logic Technologies Ltd, Wipro Ltd
06.2016 - 05.2017
BachelorDegree - Computer Science Engineering
Mallareddy College Of Engineering And Technology
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Pre University College
Narayana Junior College