Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst

Manasa Madduri

Mississauga,ON

Summary

Seasoned Business Data Analyst offering 5 years of Business Process industry success. Expert on business and systems requirements, Data Analysis and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

7
7
years of professional experience

Work History

Business Analyst

Tech Mahindra Limited
01.2022 - 06.2023
  • Collaborated with stakeholders to define project objectives and criteria.
  • Analyze the Visa requests/Work Permits received from Associates.
  • Assign the request to respective team members and make sure to complete quality assessments for data accuracy.
  • Prepare monthly tracker and reports using Excel and provide reports to Management and Business.
  • Prepare Presentations on monthly basis on completed requests, customer success stories and backlogs for Management review.
  • Performed gap analysis to identify areas of improvement.

Senior Process Executive

Cognizant Technology Solutions India Pvt Ltd
04.2018 - 08.2019
  • Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
  • Generated monthly metric reports.
  • Worked on multiple process as a content moderator for (Messenger thread, Jobs Id's, scam pages).
  • Responsible in maintaining Queue is up to date and cautious in maintaining the TAT.
  • Responsible for taking the sessions on process updates based on SOP to team members.
  • Worked efficiently as per the business requirement.
  • Maintained team logs.

Associate Analyst

Wipro Ltd
06.2017 - 02.2018
  • Identified operational efficiency opportunities to support long-term growth plans.
  • Responsible for Addressing maps, Bg’s(Background building), RRW( real road width).
  • Responsible to follow up with end users on daily basis,
  • Responsible for providing prominent decisions on daily jobs and policies with the valid explanation with a presentation to the client and team members
  • Responsible for Shift Scheduling, rotation plans, training plans.

Associate Analyst

Global Logic Technologies Ltd, Wipro Ltd
06.2016 - 05.2017
  • Responsible for Addressing maps, Bg’s(Background building), RRW( real road width), specific automated ID's.
  • Responsible for presenting grey areas faced while working on the tool to customer - Atlas tool.
  • Responsible for taking the policy update calls with client and briefing team members.
  • Responsible for following the User Metrics, which are useful to get the prominent data for every individual team member.
  • Handling team with good measurements (SLA, TATS) which are to be maintained.
  • Responsible in maintaining different team's data.

Education

BachelorDegree - Computer Science Engineering

Mallareddy College Of Engineering And Technology
2016

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Pre University College Narayana Junior College
2012

Skills

  • Presentations and Reporting
  • Customer Relationship Management
  • Team collaboration
  • Excel, MS Power Point
  • Data Processing
  • Write Reports
  • Business Tracking
  • Presentations and Decks
  • Forecasting and Planning
  • Trend Data Analysis
  • Staff Training

Accomplishments

Received Bravo awards in 2 consecutive quarters from Tech Mahindra Limited

Timeline

Business Analyst

Tech Mahindra Limited
01.2022 - 06.2023

Senior Process Executive

Cognizant Technology Solutions India Pvt Ltd
04.2018 - 08.2019

Associate Analyst

Wipro Ltd
06.2017 - 02.2018

Associate Analyst

Global Logic Technologies Ltd, Wipro Ltd
06.2016 - 05.2017

BachelorDegree - Computer Science Engineering

Mallareddy College Of Engineering And Technology

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Pre University College Narayana Junior College
Manasa Madduri