Manasa Kondra
Mississauga
Summary
Seeking to work for an Organization having a culture of providing growth opportunities, where I can broaden my knowledge and professional skills in a suitably challenging role. I am keen to achieve further professional development with right attitude.
Overview
9
9
years of professional experience
Work History
Student Assistant
Algoma University
03.2024 - Current
- Guided holistic growth and integration within the university community.
- Assisted students in navigating internal & external resources (counseling, immigration).
- Conducted research to develop strategies for international student success.
- Increased awareness of university resources and services focused on international student wellness.
- Led and supported peer support groups, planned inclusive programming.
- Designed informative materials (posters, brochures) for international students.
Sr. Transaction Risk Investigator
Amazon
09.2022 - 12.2023
- Demonstrated flexibility to work in different queues, with increased complexity based on current business needs
- Analyzed data through the use of data-mining to drive decision of dive deep issues, mentoring new batches, escalations and cross training
- Worked on projects that design/improve tools or processes by testing and/or develops recommendations for management
- Provided inputs to Improve the quality for new batch hires and existing team.
Mentor
Amazon
11.2020 - 09.2022
- Ensured that each mentoring session fit with each individual and assisted with the development of productivity and quality metrics
- Held regular meetings with teams to establish their goals
- Gave realistic objectives and tracked their progress
- Monitored progress and provided timely and constructive feedback after each session
- Prepared presentations/flyers to clearly illustrate difficult concepts
- Assisted as one of the auditor for quality metrics and helped with improving the team's progress.
Transaction Risk Investigator
Amazon
07.2019 - 09.2022
- Supported as a Connections Ambassador for the team and encouraged in the improvement of the overall scores over 1.5 years
- Facilitated team activities and has been the SPOC for fun activities
- Assisted as one of the auditor for quality metrics and helped with improving the team's progress.
Teaching Assistant
St. Peters institute of Pharmaceutical Sciences
01.2018 - 03.2019
- Taught various subjects under Pharmaceutics for B.Pharmacy, Pharm D and M.Pharmacy students
- Guided B.Pharmacy second year students of the academic year 2018-19 for presenting poster titled 'Multiple Personality Disorder'.
Teaching Assistant
Jayamukhi Institute of Pharmaceutical Sciences
03.2015 - 01.2018
- Taught various subjects under Pharmaceutics for B.Pharmacy students
- Developed interesting course plans to meet academic, intellectual and social needs of students as well as performed student background reviews to develop tailored lessons based on student needs.
Volunteer Coordinator
Jayamukhi Institute of Pharmaceutical Sciences
03.2016 - 03.2017
- Took initiative to visit rural areas and provide health services to underprivileged people in the villages around the college
- Organized awareness campaigns to educate the villagers, and creatively presented ways to maintain hygiene through flash mob events.
Education
Graduate Certificate - Project Management
Algoma University
Mississauga, ON01.2024
Master of Pharmacy - Pharmaceutics
Anurag group of Institutions [Autonomous University]
12.2014
Bachelor of Pharmacy -
Kakatiya University
Warangal, Telangana06.2012
Skills
- Quick learner
- Leadership Qualities
- Project Management
- Project Coordination
- Optimistic
- Positive attitude
- Mentor
- Sincere and Hard working
- Project management
- Fluent in English
- Fluent in Hindi
- Fluent in Telugu
References
Available on Request
Timeline
Student Assistant
Algoma University
03.2024 - Current
Sr. Transaction Risk Investigator
Amazon
09.2022 - 12.2023
Mentor
Amazon
11.2020 - 09.2022
Transaction Risk Investigator
Amazon
07.2019 - 09.2022
Teaching Assistant
St. Peters institute of Pharmaceutical Sciences
01.2018 - 03.2019
Volunteer Coordinator
Jayamukhi Institute of Pharmaceutical Sciences
03.2016 - 03.2017
Teaching Assistant
Jayamukhi Institute of Pharmaceutical Sciences
03.2015 - 01.2018
Graduate Certificate - Project Management
Algoma University
Master of Pharmacy - Pharmaceutics
Anurag group of Institutions [Autonomous University]
Bachelor of Pharmacy -
Kakatiya University
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