Manas Tripathi
Toronto,ON
Summary
Dynamic professional with a proven track record at Concentrix and B.J.D Engineers India PVT. LTD., excelling in customer service and HR roles. Expert in complaint resolution and Microsoft Excel, demonstrated through enhanced loyalty and streamlined recruitment processes. Skilled in critical thinking and problem-solving, significantly improving client relations and employee retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
11.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
HR Intern
B.J.D Engineers India PVT. LTD.
03.2020 - 02.2021
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
Education
Diploma - Business Management - International Business
Lambton College
Mississauga, ON09-2024
BBA - Business
Guru Gobind Singh Indraprastha University
07-2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Complaint resolution
- Microsoft Excel
- Client Relations
- De-Escalation Techniques
Languages
English
Full Professional
Interests
- Workouts
- Music
- Motorsports
Timeline
Customer Service Representative
Concentrix
11.2021 - 09.2022
HR Intern
B.J.D Engineers India PVT. LTD.
03.2020 - 02.2021
Diploma - Business Management - International Business
Lambton College
BBA - Business
Guru Gobind Singh Indraprastha University
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