MANAS KHANNA
Huntsville,ON
Summary
Personable and astute student with proper time management and collaboration skills developed from volunteer work. Motivated to gain knowledge and achieve results.
Overview
2
2
years of professional experience
Work History
Guest Services Manager
Deerhurst Resort
09.2023 - Current
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Created and delivered effective training materials and courses.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Understood and implemented safety and emergency procedures.
Overnight Guest Services Manager
Deerhurst Resort
04.2023 - 08.2023
- Responsible for verifying that all revenue and expenses were claimed, preparing reports for next day's work, including reconciling accounts at high level of detail.
- Proficient with Microsoft Office.
- Devise solutions to solve discrepancies produced in reports.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines
Cashier
Tim Hortons
08.2022 - 04.2023
- Prepared coffee and ensured fluent working of storefront
- Assisted team members to establish high standards of services
- Contributed with multitasking and time management to achieve the rank of 3rd fastest Tim Hortons in Ontario.
- Complete over 300 deliveries in one day.
Manager
Hotel The Black Gold
01.2022 - 08.2022
- Interviewed, selected, and coached associates ensuring performance following set values.
- Created specific, measurable, achievable, realistic, and prompt action plans to remedy guest service deficiencies
- Created statistical data to predict seasonal occupancy and prerequisites to meet demands.
Education
DIPLOMA - Business
GEORGIAN COLLEGE
HIGH SCHOOL DIPLOMA -
NEERJA MODI SCHOOL
Jaipur, Rajasthan, India04.2020
Skills
- Financial Processing
- Strong multi-Tasking
- Excellent communication
- Punctuality with exceptional interpersonal skills
- Proficiency in MS office and access
- Ability to work in fast-paced environment
- Critical and decisive thinking
- Adaptability
- Time management
Timeline
Guest Services Manager
Deerhurst Resort
09.2023 - Current
Overnight Guest Services Manager
Deerhurst Resort
04.2023 - 08.2023
Cashier
Tim Hortons
08.2022 - 04.2023
Manager
Hotel The Black Gold
01.2022 - 08.2022
DIPLOMA - Business
GEORGIAN COLLEGE
HIGH SCHOOL DIPLOMA -
NEERJA MODI SCHOOL
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