Manas Kalra
Surrey,BC
Summary
WORK STATUS: PERMANENT RESIDENT
Enthusiastic language expert with a clear understanding of interpretation, communication, and training in the comprehension of complex French documents. Motivated to contribute to team success through hard work, attention to detail, and excellent organizational skills. Eager to learn, grow, and excel in the field of customer service, sales, data organization and interpretation. Proficient in French, Spanish, and English.
Overview
5
5
years of professional experience
Work History
French Care Navigator
Carrot Fertility
Vancouver, BC
02.2024 - Current
- Providing support and education to members seeking assistance with navigating the healthcare system and benefits via phone, e-mail & video calls.
- Facilitating communication in French & English between patients and care teams by acting as a liaison.
- Coordinated appointments with primary care providers, specialists, and other medical personnel.
Senior Credit Controller (French)
AXA XL
Gurugram, India
06.2023 - 12.2023
- Reviewed existing processes and procedures in French for the Credit Control department, recommending changes to enhance efficiency via MS office and advance Excel.
- Liaised closely with other departments within the company to ensure prompt resolution of queries relating to payments and cashflow.
- Reviewed, researched, and analyzed financial data to ensure accuracy of transactions of reinsurance partners.
French Customer Care Agent
Sportstech Brand Holdings
New Delhi, India
06.2022 - 05.2023
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Maintained updated knowledge of products and services offered by the company.
- Utilized platforms and tools like Plenty Market, Zendesk, TM3, Wrike & MS office.
French Senior Customer Service Agent
TechMahindra
Noida, India
07.2021 - 12.2021
- Resolved customer complaints via phone, email, chat bot.
- Utilized excellent customer service skills to ensure satisfaction of all customers.
- Created detailed reports on customer inquiries, orders and interactions.
French Interpreter
Teleperformance
New Delhi, India
07.2020 - 07.2021
- Provided consecutive interpretation services for medical,financial, immigration, mental health and other sectors between French and English speakers.
- Assisted in the translation of various documents from French to English and vice versa.
- Maintained a high level of cultural sensitivity when interpreting conversations.
French & Spanish Translator
Divine Design
Gurgaon, India
08.2019 - 04.2020
- Provided translation & interpretation services for foreign fashion brands in French and Spanish.
- Managed emails and calls of international buyers via internal tools.
- Sales, merchandising and negotiation role in client facing meetings.
Education
BA English honours -
Amity University
01.2021
Spanish Language -
Instituto Hispania (B1)
08.2019
Fashion Business Management -
JD Institute of Fashion & Technology
08.2018
12th Grade -
Lycee De Robert Schuman
06.2015
10th Grade -
Lycée De Cormontaigne
06.2013
TEF Exam (C1 Level Equivalent To CEFRL C1) -
Alliance Francaise De Bhopal
12-2022
Skills
- TeamWork
- Microsoft Office Expertise
- TimeManagement
- Leadership
- Verbal & Written Communication
- Customer Assistance
- Patient Records Management
- French Fluency
- Compiling Data
Languages
- English
- French
- Spanish
- Hindi
- Punjabi
Affiliations
- Passionate about football & Yoga since childhood.
- I am an avid reader of French & Spanish content.
- Teaching French and Spanish to school students.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Professional
Hindi
Native/ Bilingual
Punjabi
Professional
Accomplishments
- 1st Indian football player to get selected & trained by FC METZ, a professional football club in France for 3 years. I went to Spain & Germany as well for further training.
- ACE & EREPS certified Fitness Personal Trainer.
- A certified 50hrs Yoga Trainer from the esteemed institute of Art of Living India.
Timeline
French Care Navigator
Carrot Fertility
02.2024 - Current
Senior Credit Controller (French)
AXA XL
06.2023 - 12.2023
French Customer Care Agent
Sportstech Brand Holdings
06.2022 - 05.2023
French Senior Customer Service Agent
TechMahindra
07.2021 - 12.2021
French Interpreter
Teleperformance
07.2020 - 07.2021
French & Spanish Translator
Divine Design
08.2019 - 04.2020
BA English honours -
Amity University
Spanish Language -
Instituto Hispania (B1)
Fashion Business Management -
JD Institute of Fashion & Technology
12th Grade -
Lycee De Robert Schuman
10th Grade -
Lycée De Cormontaigne
TEF Exam (C1 Level Equivalent To CEFRL C1) -
Alliance Francaise De Bhopal