Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manar Mohammed

Surrey

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Sales Associate

Floorica
11.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Customer Service Office Staff Member

Hello moving ltd
02.2020 - 10.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Educated customers on special pricing opportunities and company offerings
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

Salon Assistant

Bold hair salon
05.2020 - 09.2020
  • Sanitized tools, followed safety standards and kept salon clean and safe
  • Swept salon floors, took out trash and sterilized styling tools after use
  • Took photos of customer results, products and other salon activities to post on social media to promote business
  • Shampooed, conditioned and rinsed clients' hair
  • Welcomed and greeted clients daily
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Backed up reception desk by answering phones, scheduling appointments and processing payments
  • Blow-dried, flat ironed, curled and styled clients' hair

Waitress

Jerusalem grill
03.2017 - 01.2018
  • Maintained accuracy while handling payments, giving change and printing receipts for customers
  • Greeted customers, answered questions and recommended specials to increase profits
  • Communicated with kitchen staff to stay updated on item availability and customer wait times
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Prepared salads, appetizers and garnishes to assist kitchen staff
  • Presented food and beverages to guests at tables
  • Presented menus to patrons to answer questions about menu items and make recommendations
  • Cleared table and bussed dishes to allow for quick setups
  • Stocked server areas with supplies before, during and after shifts
  • Set up dining room to meet hospitality and service standards

Education

Business administration -

Canadian college of technology and business
05.2023

High School Diploma -

Princess Margaret Secondary School
Surrey, BC
07.2019

Certificate - Hair Dressing

Studio 36 Hair Dressing School
Surrey, BC
06.2019

Skills

  • Active Listening
  • Customer Service
  • Customer Needs Assessment
  • Verbal and Written Communication
  • Office Administration
  • Decision Making
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Stocking and receiving

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Sales Associate

Floorica
11.2022 - 07.2023

Salon Assistant

Bold hair salon
05.2020 - 09.2020

Customer Service Office Staff Member

Hello moving ltd
02.2020 - 10.2020

Waitress

Jerusalem grill
03.2017 - 01.2018

Business administration -

Canadian college of technology and business

High School Diploma -

Princess Margaret Secondary School

Certificate - Hair Dressing

Studio 36 Hair Dressing School

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Manar Mohammed