MANAN SHARMA
Surrey,British Columbia
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Excellent communication skills and extensive experience working with clients and partners.
Overview
2
2
years of professional experience
Work History
Retail Security Officer
Securiguard
01.2024 - Current
- Developed and maintained positive relationships with other retail security officers in the area, sharing best practices and collaborating on incident response strategies when necessary.
- Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.
- Collaborated with store management to implement effective loss prevention strategies, reducing shrinkage rates.
- Maintained detailed records of security incidents, contributing to data-driven decision-making on security measures.
Customer Service Executive
Whole Foods Market Inc
Vancouver, BC
08.2023 - 02.2024
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Conducted regular patrols of key areas to spot and control security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Loss Prevention Officer
Blackbird Security
10.2022 - 08.2023
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Analyzed data trends to pinpoint high-risk products or departments, adjusting security measures accordingly.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Completed incident reports and activity logs for accurate, current records.
Education
GED -
Red Deer Polytechnic/ Sterling College
Vancouver, Canada12.2023
Associate of Arts - Humanities Studies
Vikas Bharati Public School
INDIA DELHI06.2021
Skills
- Customer Service
- Payment Processing
- Money Handling
- Document Management
- Staff Management
- CCTV Monitoring
- Physical Fitness
- First Aid Training
- Performance Management
- Log updates
- Attention to Detail
- Work Planning and Prioritization
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Retail Security Officer
Securiguard
01.2024 - Current
Customer Service Executive
Whole Foods Market Inc
08.2023 - 02.2024
Loss Prevention Officer
Blackbird Security
10.2022 - 08.2023
GED -
Red Deer Polytechnic/ Sterling College
Associate of Arts - Humanities Studies
Vikas Bharati Public School
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