Manan Arora
Surrey,BC
Summary
Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual with Hospitality Management degree in hospitality management. Track record of continued success in front desk hotel operations. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Front Desk Executive
Hotel Amrit
05.2020 - 10.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Assisted guests with reservation modifications, cancellations, and special requests.
Cashier
Shakti Money Changer
02.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Diploma In Hospitality Management - Hospitality And Tourism Management
Western Community College
Surrey, BC01.2026
Grade 12 - Secondary Education
St. Soldier Collegiate School
Jalandhar, Punjab, India04.2020
Grade 10 - Matriculation
Shiv Jyoti Public School
Jalandhar, Punjab, India04.2018
Skills
- Problem-Solving Skills
- Corporate Branding
- Sales Expertise
- Clerical Duties
- Cash Handling
- Hospitality Services
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Front Desk Executive
Hotel Amrit
05.2020 - 10.2023
Cashier
Shakti Money Changer
02.2019 - 03.2020
Diploma In Hospitality Management - Hospitality And Tourism Management
Western Community College
Grade 12 - Secondary Education
St. Soldier Collegiate School
Grade 10 - Matriculation
Shiv Jyoti Public School
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