Manal Kadlo
Calgary,AB
Summary
I am a positive, compassionate people person with a lifelong love of animals, hoping to experience a stimulating and challenging work environment in the veterinary field that combines my passion for animals with my desire to continuously learn, grow and help others. Although my main tasks will be "client" focused, I hope to eventually be able to interact with the "patients" as well, by way of assisting in their care... within my scope of practice of course.
Overview
17
17
years of professional experience
Work History
Owner/Office Administrator
RightWay Renovations LTD
Calgary, AB
10.2012 - 01.2022
- Overseeing Marketing/Advertising campaigns via social media or web advertising.
- All Clerical duties; Bookkeeping, Record keeping, Filing organized digital and hard copy client/job records etc.
- All Administrative and Accounting related duties; making and accepting payments, budgeting, billing, etc.
- Creating and sending customer estimates, work-orders, & invoices.
- Handling all customer service-related questions and issues via telephone or email.
- Booking job appointments or estimates directly with clients and relaying them to the appropriate contractor with follow-ups and reminders to both parties.
Office Assistant
Supreme Home Systems
Calgary, AB
09.2007 - 06.2009
- Answering calls.
- Welcoming visitors.
- Dealing directly with customers for service, satisfaction, and handling complaints.
- Data entry.
- Filing.
- Sorting and sending mail.
- Inventory tracking/ordering.
- Maintaining and organizing files.
- Taking and delivering messages.
- Providing customer technical support for our products.
Response Agent
Strategic Security
Calgary, AB
01.2005 - 01.2006
- Monitoring security alarm system activations.
- Receive and prioritize emergency and non-emergency alarms.
- Maintain timely, clear and concise communication with 911 call dispatchers to dispatch police, ambulance, or fire.
- Maintain accurate and detailed records of calls, incidents, and dispatch activities.
- Generate incident reports and documentation.
- Follow established emergency procedures and protocols to ensure a rapid and effective response to critical situations.
Education
Veterinary Office Assistant Certificate
Bow Valley College
Calgary, AB12-2023
Administrative Assistant Extension Certificate
Mount Royal University
Calgary, AB06-2007
Skills
- Basic Veterinary & Medical Terminology
- Familiarity with Avimark and Cornerstone
- Experienced in Microsoft Office
- Comfortable with animals
- 10 years of experience in Customer Service, Administrative & Clerical tasks
- Excellent speaking, communication, interpersonal and telephone skills
- Work well independently or as a team
- Skilled at time management and attention to detail
- Fast learner, flexible and adaptable
References
References available upon request.
Timeline
Owner/Office Administrator
RightWay Renovations LTD
10.2012 - 01.2022
Office Assistant
Supreme Home Systems
09.2007 - 06.2009
Response Agent
Strategic Security
01.2005 - 01.2006
Veterinary Office Assistant Certificate
Bow Valley College
Administrative Assistant Extension Certificate
Mount Royal University