Manali Padariya
North York
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Credit Card Administrator - Card Services
Holman
01.2024 - Current
- Have a thorough understanding of clients contract, policies and needs
- Manage fleet inventory to ensure data integrity as well as assist with regular maintenance of client parameters
- Answer all incoming emails that are sent through to the general mailboxes and manage the day-to-day activity or issues of drivers or accounts assigned
- Manage administration requirements including the mailing information to drivers including liability slips, registration renewals, credit card replacements, violations & new driver packages, etc
- Interact with other departments and external parties to respond to client inquiries, resolve issues and complete projects according to set deadlines
- Run regular monthly proactive reports to identify and resolve potential issues before they arise
- Beware of potential problems and work to resolve them and escalate to the appropriate internal parties
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Accounting Admin/Acting Supervisor
Chef Brandz
03.2023 - 01.2024
- Prepared and submitted budget estimates and progress and cost tracking reports
- Planned and coordinated logistics and materials for meetings and staff events
- Balanced monthly general ledger accounts to accurately record cost and month-end accruals
- Established accounts receivable to generate invoices and maintain proper processing
- Prepared and entered monthly journal entries, including accruals, prepaids and investments
- Updated tracking spreadsheets in bookkeeping software to identify trends
- Analyzed key aspects of business to evaluate factors driving results
- Monitored internal systems and processes to quickly identify and address issues
Senior Team Leader - Delivery Logistics
SkipTheDishes
02.2020 - 03.2023
- Conducted training and change management processes to improve operations, developed visual roadmaps and product documentation to communicate and align key components of upcoming features and products to internal teams
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Supervised production planning while using appropriate tools and analysis for smooth production output
- Resolved conflicts along with negotiating agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Counseled employees in work-related activities, personal growth, or career development
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
Senior Support Specialist
SkipTheDishes
02.2018 - 01.2020
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Provided live support to restaurant staff and managers
- Resolved conflicts with an emphasis on helping our Restaurant Partners
- Went the extra mile to make sure that all three stakeholders (restaurant/customer/courier) get a fast solution to their problem
- Oversaw daily performance of computer systems
- Assisted senior management in developing strategies to improve customer satisfaction levels
Supervisor
GPA's Convenience Store
12.2016 - 02.2018
- Company Overview: University of Manitoba
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Increased sales 30% by offering advice on purchases and promoting additional products
- Prepared reports to summarize operational results and financial performance
- University of Manitoba
Education
BACHELOR OF SCIENCE - BIOLOGICAL SCIENCES
UNIVERSITY OF MANITOBA
Winnipeg, MB01.2021
Skills
- Critical thinking
- Analytical Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Customer service
- Data entry
- Attention to detail
- Administrative support
- Team building and leadership
- Employee supervision
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Credit Card Administrator - Card Services
Holman
01.2024 - Current
Accounting Admin/Acting Supervisor
Chef Brandz
03.2023 - 01.2024
Senior Team Leader - Delivery Logistics
SkipTheDishes
02.2020 - 03.2023
Senior Support Specialist
SkipTheDishes
02.2018 - 01.2020
Supervisor
GPA's Convenience Store
12.2016 - 02.2018
BACHELOR OF SCIENCE - BIOLOGICAL SCIENCES
UNIVERSITY OF MANITOBA
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