Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manal Memari

Laval,QC

Summary

Knowledgeable and focused supervisor with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Top-notch professional at communicating with customers and employees to solve problems.

Overview

18
18
years of professional experience

Work History

Supervisor of Operations

Canada Goose
Montreal, QC
04.2019 - 03.2024
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Developed and implemented policies and procedures for efficient workflow.
  • Maintained accurate records for tracking progress and performance of team members.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Machine Operator

Canada Goose
Boisbriand, QC
11.2017 - 04.2019
  • Performed routine maintenance on machines.
  • Adjusted machine feed rates and speeds according to product specification requirements.
  • Communicated with supervisors about any problems encountered during the shift.
  • Met or exceeded target.

Store Manager of Operations

SHELL LIBRE SERVICE
DOLLARD DES ORMEAUX, QC
04.2006 - 04.2016
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Ensured compliance with all safety regulations and company policies.
  • Recruited, trained, coached and mentored staff members in customer service skills.
  • Resolved customer complaints promptly and professionally.
  • Created weekly schedules for staff members according to business needs.
  • Maintained records of daily transactions using point-of-sale systems.
  • Organized promotional events such as special sales or discounts.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

High School Diploma -

OMAYA HIGH SCHOOL
DAMASCUS, SYRIA
06-1997

Skills

  • Budget Management
  • Policy And Procedure Adherence
  • Team Training
  • Evaluating Performance

Languages

French
Professional
English
Limited
Arabic
Full Professional

Timeline

Supervisor of Operations

Canada Goose
04.2019 - 03.2024

Machine Operator

Canada Goose
11.2017 - 04.2019

Store Manager of Operations

SHELL LIBRE SERVICE
04.2006 - 04.2016

High School Diploma -

OMAYA HIGH SCHOOL

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Manal Memari