Manal Memari
Laval,QC
Summary
Knowledgeable and focused supervisor with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Top-notch professional at communicating with customers and employees to solve problems.
Overview
18
18
years of professional experience
Work History
Supervisor of Operations
Canada Goose
Montreal, QC
04.2019 - 03.2024
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Machine Operator
Canada Goose
Boisbriand, QC
11.2017 - 04.2019
- Performed routine maintenance on machines.
- Adjusted machine feed rates and speeds according to product specification requirements.
- Communicated with supervisors about any problems encountered during the shift.
- Met or exceeded target.
Store Manager of Operations
SHELL LIBRE SERVICE
DOLLARD DES ORMEAUX, QC
04.2006 - 04.2016
- Analyzed sales figures to identify trends and opportunities for improvement.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Ensured compliance with all safety regulations and company policies.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules for staff members according to business needs.
- Maintained records of daily transactions using point-of-sale systems.
- Organized promotional events such as special sales or discounts.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
OMAYA HIGH SCHOOL
DAMASCUS, SYRIA06-1997
Skills
- Budget Management
- Policy And Procedure Adherence
- Team Training
- Evaluating Performance
Languages
French
Professional
English
Limited
Arabic
Full Professional
Timeline
Supervisor of Operations
Canada Goose
04.2019 - 03.2024
Machine Operator
Canada Goose
11.2017 - 04.2019
Store Manager of Operations
SHELL LIBRE SERVICE
04.2006 - 04.2016
High School Diploma -
OMAYA HIGH SCHOOL