Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manaen Flores

Whittier

Summary

Results-driven Operations Manager with 11 years of experience leading teams of drivers, dispatchers, and warehouse staff to exceed performance and efficiency goals. Expertise in final mile delivery, FTL, LTL, and trade shows. Deep knowledge DOT and TSA compliance requirements. Proven ability to implement cost-effective routing strategies and streamline transportation operations. Highly organized and detail-oriented, with a strong commitment to customer satisfaction, regulatory compliance, and on-time delivery.

Overview

11
11
years of professional experience

Work History

Operations Manager / TSA Security Coordinator

AP Express
10.2022 - Current
  • Increased profit by streamlining operations.
  • Tracked and reviewed schedules and other statistics to to maximize on-time performance and service disruptions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Reviewed drivers HOS
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to management operational activities and maintained current records.
  • Served as the primary contact for security-related activities, issues, and communications with TSA

Account Manager

Griley Air
02.2023 - Current
  • Received new orders, prepared documentation, and assigned personnel.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Dispatch Supervisor

AP Express
01.2018 - 10.2022
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Directed dispatching, routing and tracking of 60 fleet vehicles.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Dispatcher Office Assistant

Southwest Connection Inc
01.2014 - 12.2017
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Advised regarding delays and special circumstances.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

Manuel Dominguez High School
Compton, CA

Skills

  • Schedule management
  • Manpower planning
  • Customer communication
  • Positive communication skills
  • Attendance documentation
  • Document reviews
  • Training coordination
  • Policy revision
  • Transportation
  • Route planning expertise
  • DOT compliance
  • TSA compliance
  • Daily reports
  • Schedule coordination
  • Operational efficiency

Timeline

Account Manager

Griley Air
02.2023 - Current

Operations Manager / TSA Security Coordinator

AP Express
10.2022 - Current

Dispatch Supervisor

AP Express
01.2018 - 10.2022

Dispatcher Office Assistant

Southwest Connection Inc
01.2014 - 12.2017

Manuel Dominguez High School

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Manaen Flores