Man Yi Vivian Ting
20-7151 Moffatt Road, Richmond,BC
Summary
Professional with 15 years of experience in the travel industry and expertise in warehouse operations. Demonstrated proficiency in ticketing, reservations, and conflict resolution within high-pressure settings. Recent practical experience in order picking, packing, and inventory control, with a strong commitment to safety standards.
Overview
30
30
years of professional experience
Work History
Cabin Service and Grooming Agent
Delta Facilities Maintenance Inc.
Vancouver, BC
05.2025 - Current
- Executed cleaning and preparation of aircraft interiors between flights and overnight departures.
- Maintained safe environment for customers by adhering to all workplace rules and regulations.
- Vacuumed aircraft interiors, removing debris from seats and properly securing seat belts.
- Cleared trash and debris from seat pockets, organizing in-flight magazines and safety cards.
- Sanitized aircraft galley, lavatory, and cabin areas while restocking necessary items.
Warehouse Picker
Lush Handmade Cosmetics
Vancouver, BC
08.2024 - 12.2024
- Checking the product to ensure that it is in proper condition and is not damaged.
- Ensuring that the quantity specified is picked by counting it several times before taking it to the packing pallet.
- Transporting items to a packing pallet and packing them in specified containers.
- Scanning items and sorting them to the correct bins to be ready for packaging.
- Build pallets with order and position them to loading docks.
- Pulls and packs products based on daily orders.
- Maintained a safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining a clean working area.
Production worker
Dometic Marine Canada Inc.
Richmond, BC
06.2024 - 08.2024
- Assembles and/or kits components in accordance with established policies and procedures.
- Inspects the quality of parts and products by measuring and testing items.
- Packs product in boxes, cartons or other containers using appropriate packing material for shipping purposes.
- Maintained a tidy working environment and clean working stations.
- Looked after the assembled packing, storing, and stocking of the products.
- Transported materials to and from loading ports, storage places, and manufacturing zones.
Customer Experience specialist
Air Canada
Vancouver, BC
11.2023 - 01.2024
- For A two month duration I underwent a period of training and work in which I assisted customers at the check-in counter with a variety of things, I provided information on flight schedules, gate procedures and route information as well as issuing tickets and boarding passes.
Warehouse worker
Lush Handmade Cosmetics
Vancouver, BC
10.2020 - 11.2023
- Meet and achieve daily goals consistently.
- Pack product and correctly label package.
- Inspecting packages to ensure they are not damaged.
- Operated carton sealing machine and use pallet jack to transfer large products from one area of warehouse to another.
Sales Agent
McTEC Vacation
Vancouver, BC
05.2008 - 09.2019
- Provide daily administrative support to high producing travel agents.
- Providing clients with the best travel package deals and assisting clients with reservations, transfers and changes.
- Provide backup support as needed by the senior agent and boss.
- Responsible for collecting and recording deposits and final payments.
Sales Agent
Smart Travel and Cruise Centre
Vancouver, BC
01.2007 - 03.2008
- Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
- Answer phones professionally and courteously.
- Completed travel arrangements for clients with air, hotel, cruise and ground transportation.
Customer Service Agent
Air China
Vancouver, BC
06.2005 - 06.2006
- Responsible for customer service, worked with customers on special requests or complaints to ensure total customer satisfaction.
- Responsible for general customer enquiry.
- Handle customer special requests and complaints: i.e. lost ticket, luggage enquiry and flight information.
- Responsible for any inbound, outbound flight ticketing activity.
- Telephone support to the over-sea regional office.
- Provide PTA service for consolidated agents in the industry.
Sales Agent
Tian Bao Travel
Vancouver, BC
03.2005 - 05.2005
- Responsible for sales and issuing tickets.
- Assist clients in developing vacation and business travel plans.
- Use expertise developed in personal knowledge of many locations in advising clients.
- Responsible for daily clerical duties.
- Handle all duties related to ticket issuing, per-sales and post-sales service and sales promotion.
- Negotiate with local hotel's agency for room reservation and sales promotion.
Reservations Customer Service Agent
Canadian Airlines and Air Canada
Hong Kong
11.1997 - 02.2003
- For post five years I was employed as Reservation Customer Service Agent in Canadian Airlines and Air Canada, where my tasks were not only limited to handle the reservations of passengers, but also flights delayed protection and mileage program.
- Responsible for general customer enquiry regarding those issues related to reservation, flight's information and air mileage reward program.
- Handle customer special requests and complaints.
- Responsible for flight delay.
Customer Service Representative
Air China
Hong Kong
03.1995 - 05.1997
- Responsible for general ticketing and customer enquiry.
- Handle customer special requests and complaints.
- Telephone support to regional office.
Education
Certificate of Fare Construction & Ticketing -
Hong Kong01.1998
Maria College
Hong Kong01.1992
Mu Kuang English School
Hong Kong01.1990
Skills
- Sabre system
- Amadeus system
- Customer service
- Loading and unloading
- Order preparation
- Sorting and labeling
Timeline
Cabin Service and Grooming Agent
Delta Facilities Maintenance Inc.
05.2025 - Current
Warehouse Picker
Lush Handmade Cosmetics
08.2024 - 12.2024
Production worker
Dometic Marine Canada Inc.
06.2024 - 08.2024
Customer Experience specialist
Air Canada
11.2023 - 01.2024
Warehouse worker
Lush Handmade Cosmetics
10.2020 - 11.2023
Sales Agent
McTEC Vacation
05.2008 - 09.2019
Sales Agent
Smart Travel and Cruise Centre
01.2007 - 03.2008
Customer Service Agent
Air China
06.2005 - 06.2006
Sales Agent
Tian Bao Travel
03.2005 - 05.2005
Reservations Customer Service Agent
Canadian Airlines and Air Canada
11.1997 - 02.2003
Customer Service Representative
Air China
03.1995 - 05.1997
Certificate of Fare Construction & Ticketing -
Maria College
Mu Kuang English School