Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic

Mamta Thakur

Brampton,Canada

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Expert / Cashier

Walmart
11.2023 - Current
  • Greet customers as they enter the store and provide a positive shopping experience
  • Operate cash registers, scanners, and other equipment to process customer purchases
  • Managed and nurtured customer relationships, ensuring exceptional service while driving sales through prompt, efficient, and courteous communication
  • Answering incoming calls from clients in a timely and professional manner
  • Performed a variety of Inside Sales and Customer Service functions, including data entry, product sourcing, quotation preparation, and order tracking and tracing
  • Collaborated with the Outside Sales Team to develop new business opportunities by generating quotes, researching products, and passing on sales leads
  • Provided consistent and proactive communication with customers, addressing inquiries, resolving issues, and maintaining updated order status reports
  • Maintained and updated customer and sales reports, ensuring data accuracy for internal teams and providing valuable insights for continuous improvement

Team Lead

Manpower (Give and Go Co.)
01.2022 - 01.2024
  • Assists new employees with first-day orientation, providing required PPE/uniforms
  • Assists Manpower employees with payroll and missing hour inquiries and reports them directly to the onsite manager to resolve
  • Register employees in the new security system with facial recognition
  • Takes manual attendance for agency employees and reports any absences/issues
  • Ensures production schedule is being followed at all times
  • Responsible for documentation and administration reports
  • Responsible for practicing and adhering to Food Safety, GMP's (Good Manufacturing Practices) and Health and Safety

Customer Service Officer

HDFC Bank
07.2019 - 12.2021
  • Identified customer needs and provides tailored banking solutions, including transaction handling, in-branch support, and promoting digital/self-serve banking options for enhanced convenience
  • Conducted proactive needs-based conversations to review customer profiles and uncover opportunities in areas such as credit cards, everyday banking plans, and promotional offerings
  • Contributed to branch business growth by consistently improving customer experience, supporting operational activities (inventory management, service requests, follow-ups), and ensuring accuracy in cash transactions
  • Collaborated effectively with the branch and market team to ensure seamless service delivery and worked flexibly across multiple branches to meet varying schedules and market needs
  • Maintained compliance with risk, legal, and regulatory policies, safeguarding customer assets, privacy, and reporting suspicious financial activities in line with anti-money laundering procedures
  • Took the initiative to personalize customer experience, suggesting improvements to branch operations, and driving team-based goals to support overall branch performance and customer satisfaction
  • Stay updated on industry trends, financial products, and compliance requirements to uphold high service standards and protect the bank’s assets

Lecturer

GGDSD College
01.2018 - 01.2021
  • Developing and delivering creative lesson plans
  • Checking and assessing students' work
  • Invigilating examinations
  • Record Maintenance and assessments
  • Verification of student enrolments, degrees, and data reports
  • Provide transcripts
  • Resolves students' registration problems
  • Attending and conducting Meetings
  • General administrations
  • Helps in the Admission process and Articulations
  • Taught various subjects – Bookkeeping, Accountancy, Business Studies, Human Resource Management, Marketing Management, Advanced Accounting, Income Tax, GST

Education

PG Diploma - Marketing Management and Professional Sales

Lambton College
01.2023

Master of Business Administration -

Lovely Professional University
Jalandhar, Punjab
01.2017

Master of Commerce -

Punjab University
01.2016

Bachelor of Commerce -

Punjab University
01.2014

Skills

  • Cash handling
  • Customer relationship
  • Financial analysis
  • Customer service
  • Attention to Detail
  • Risk Management
  • Communication Skill

Websites

Certification

  • Certification in Computer Application
  • Certification in social media
  • Certification in Inbound Marketing
  • Certification in Content and Digital Marketing

Accomplishments

  • Receive several Certificates for being a paper presenter at various seminars at College/University.
  • Receive Appreciation Award for Event Management.
  • Receive an Appreciation Award on Women's Day for being an efficient Women employee.
  • Receive Awards for the cultural activities conducted at college.

Languages

English
Full Professional

Timeline

Customer Service Expert / Cashier

Walmart
11.2023 - Current

Team Lead

Manpower (Give and Go Co.)
01.2022 - 01.2024

Customer Service Officer

HDFC Bank
07.2019 - 12.2021

Lecturer

GGDSD College
01.2018 - 01.2021

Master of Business Administration -

Lovely Professional University

Master of Commerce -

Punjab University

Bachelor of Commerce -

Punjab University

PG Diploma - Marketing Management and Professional Sales

Lambton College

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Mamta Thakur