MAMTA SOLANKI
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Resident Physiotherapist
Step Up Massage And Rehab
11.2022 - 03.2024
- Improved patient mobility by designing and implementing personalized treatment plans.
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for optimal patient outcomes.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Advised patients on avoiding injury and self-managing conditions to promote health and wellbeing.
- Increased patient satisfaction rates by consistently delivering compassionate, attentive care throughout all treatments.
- Reduced recovery time for injured athletes by developing sport-specific training programs and monitoring progress closely.
- Promoted a culture of continuous learning among colleagues by sharing industry research findings and best-practice guidelines.
- Optimized scheduling processes to increase daily patient capacity while maintaining high-quality care standards.
- Streamlined documentation procedures for improved efficiency in record-keeping tasks, enabling more time spent on direct patient care activities.
- Conducted ongoing evaluations of treatment plans, making necessary adjustments based on observed progress or changing needs.
Customer Service Representative
MPOC
07.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Medical Administration/Physiotherapy assistant
Reflex Medical Centre
06.2021 - 07.2022
- Provided administrative support to medical professionals, including scheduling appointments and managing patient records
- Coordinated communication between healthcare providers, patients, and external stakeholders
- Managed billing processes, including insurance verification and claims processing
- Conducted regular audits of patient records to ensure compliance with regulatory requirements
- Assisted in organizing and coordinating community health events and outreach programs
Medical Adminstrator
Cloverdale Rehabilitation Clinic
02.2021 - 07.2022
- Oversaw the daily operations of the medical office, ensuring smooth workflow and efficient patient care
- Managed scheduling, appointment coordination, and maintained accurate patient records
- Coordinated with medical staff to ensure timely and accurate billing and insurance claims processing
- Implemented and maintained office policies and procedures to ensure compliance with healthcare regulations
- Conducted staff training programs to enhance efficiency and adherence to best practices
- Collaborated with vendors to procure medical supplies and equipment while optimizing costs
- Resolved patient inquiries, complaints, and issues to ensure a positive patient experience.
Program Coordinator
MGM Institute of Health Sciences
01.2017 - 01.2018
- Develop and maintain project plans, timelines and budgets, ensuring adherence to organizational guidelines
- Collaborate with cross-functional teams to identify program requirements and allocate resources accordingly
- Communicate effectively with stakeholders, providing regular updates on program progress and addressing any concerns or issues
- Plan and execute events, workshops, and meeting related to the program ensuring seamless logistics and participant engagement
- Conduct evaluations and assessments to measure the effectiveness of programs and implement improvements as needed
- Manage documentation, including program reports, participant records, and other relevant documents.
Education
Post graduate Diploma - Strength and Sports Conditioning
Canadore College of applied Arts and Technology
2022
Post graduate Diploma - Health care administration
Canadore College of applied Arts and Technology
2020
Bachelors of physiotherapy -
MGM Medical Institute of Health Sciences
2017
Skills
- Proficient in
- Microsoft Office (Excel, Word, Power Point)
- Program planning and coordination
- Communication and interpersonal skills
- Event planning and execution
- Data analysis and reporting
- Stakeholder engagement
- Problem-solving and decision-making
- Attention to detail
- Good leadership quality and is adaptive by nature
- Can work under pressure and very cool and calm
- Fast Learner
- High time management and problem-solving skills
- Strong prioritization and organization skills
- Good communication skill
- Hardworking and dedicated
- Adaptable and willing to take on any job task
- Patient education and counseling
- Orthopedic Rehabilitation
- Multitasking
- Team building
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Resident Physiotherapist
Step Up Massage And Rehab
11.2022 - 03.2024
Customer Service Representative
MPOC
07.2022 - 01.2023
Medical Administration/Physiotherapy assistant
Reflex Medical Centre
06.2021 - 07.2022
Medical Adminstrator
Cloverdale Rehabilitation Clinic
02.2021 - 07.2022
Program Coordinator
MGM Institute of Health Sciences
01.2017 - 01.2018
Post graduate Diploma - Strength and Sports Conditioning
Canadore College of applied Arts and Technology
Post graduate Diploma - Health care administration
Canadore College of applied Arts and Technology
Bachelors of physiotherapy -
MGM Medical Institute of Health Sciences
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