Mamta Rani
Mount Hope,ON
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Support Manager
Walmart Canada
11.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Customer Experience Salesfloor Department Manager
Walmart Canada
03.2021 - 11.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Cashier
Walmart Canada
02.2018 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy and took care to check bills for fraud.
Loans Advisor
Co-Operative Bank Of India
03.2015 - 09.2017
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Facilitated new client onboarding process and investment account setup.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Helped clients make informed decisions about financial future.
Human Resources Assistant Manager
Mrs. Bector's Cremica
03.2014 - 06.2015
- Filed employee paperwork in compliance with state and federal regulations.
- Managed employee compensation plans.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Coordinated technical training and personal development classes for staff members.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Teacher
Government Elimantry School
04.2010 - 05.2012
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
Education
MBA - Finance And Human Resource Management
Punjab Technical University
Jalandhar, Punjab, India04.2015
Bachelor of Arts - Business
Guru Nanak Dev University
Jalandhar, Punjab, India04.2013
Certificate - Web Designing
Web Designing
Phillaur, Punjab, India04.2011
High School Diploma -
Government Senior Secondary School
Partabpura, Punjab, India03.2010
Skills
- Performance Management
- Customer Service
- Staff Training
- Continuous Improvement
- Policy Enforcement
- Leading Team Meetings
- Problem-Solving
- Budget Management
- Records Management
- Teamwork and Collaboration
- Work Planning and Prioritization
- Customer Service Understanding
- Support Services
- Training and Mentoring
- Staff Management
- Flexible Schedule
- English Fluency
- Communications Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Support Manager
Walmart Canada
11.2022 - Current
Customer Experience Salesfloor Department Manager
Walmart Canada
03.2021 - 11.2022
Cashier
Walmart Canada
02.2018 - 02.2022
Loans Advisor
Co-Operative Bank Of India
03.2015 - 09.2017
Human Resources Assistant Manager
Mrs. Bector's Cremica
03.2014 - 06.2015
Teacher
Government Elimantry School
04.2010 - 05.2012
MBA - Finance And Human Resource Management
Punjab Technical University
Bachelor of Arts - Business
Guru Nanak Dev University
Certificate - Web Designing
Web Designing
High School Diploma -
Government Senior Secondary School
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