Mamta Minhas

• Overseeing, assigning, and evaluating the work of clerks performing word processing,

record-keeping, filing, calling, data entry, desktop publishing, and other administrative tasks.

• Ensuring that office machinery and equipment operate smoothly, and scheduling

maintenance and repairs as needed.

• Managing office supplies and inventory, monitoring stock levels, and coordinating with vendors to ensure timely replenishment.

• Preparing and maintaining staff work schedules, coordinating daily tasks, and optimizing workflow across departments.

• Performing system updates and related administrative tasks to ensure office software and databases are current and functional.

• Delivered technical support and troubleshooting assistance to U.S. users for Netgear high-end networking devices, including Orbi routers and business devices.
• Diagnosed and resolved hardware, software, and connectivity issues related to routers, switches, and wireless systems.
• Guided users through advanced networking configurations such as port forwarding, VPN setup, IP addressing, and firmware updates.
• Collaborated with internal teams to escalate and resolve complex technical issues efficiently.

• Provided high-quality technical support to U.S. network users, expertly diagnosing and resolving complex networking issues remotely, which led to a 40% reduction in on-site service calls.
• Supported a wide array of devices across Windows, Mac, Android, and iOS platforms, enhancing end-user experience and ensuring seamless operations.

• Designed and tested microcontroller-based circuits and their integration with systems, including Head-up-display systems for aircrafts.