Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MAMTA MEHROTRA

London,ON

Summary

Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Walmart
08.2022 - Current
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Operation Executive

Shyamji Tours Pvt. Ltd
03.2018 - 11.2021
  • Received two times Employee of the Month Awards by successfully completing the sales target
  • Organized and managed a group tour traveling to Singapore
  • Lead a team of seven people.

Shyamji Tours Pvt. Ltd
08.2017 - 02.2018
  • Grasped good communication skills
  • Actively involved and successfully completion of all responsible assignments
  • Put together pricing of tour packages.

Education

Post Graduation in Business Management - Management

Fanshawe College
London, Ontario
08.2023

Masters in Tourism And Travel Management - Tourism

IGNOU
New Delhi, India
12.2021

Bachelor of Arts -

University of Delhi
New Delhi, India
08.2017

Skills

  • Designing and managing tour packages for customers
  • Solve customers’ problems by providing optimal solutions
  • Coordination of management information between suppliers and travel agents
  • Complete tasks aggressively & successfully

Additional Information

  • AWARDS , Merit Certificate for Excellence Performance in Volleyball 2013-2014 Souvenir Certificate for Participation 2013 in U.P. State Senior Volleyball Championship Certification of Honour for securing 2nd Position 2012 in the 28th District Volleyball Championship

Timeline

Customer Service Associate

Walmart
08.2022 - Current

Operation Executive

Shyamji Tours Pvt. Ltd
03.2018 - 11.2021

Shyamji Tours Pvt. Ltd
08.2017 - 02.2018

Post Graduation in Business Management - Management

Fanshawe College

Masters in Tourism And Travel Management - Tourism

IGNOU

Bachelor of Arts -

University of Delhi

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MAMTA MEHROTRA