MAMTA KAUSHIK
Surrey
Summary
Dynamic Customs Analyst at Cole International LTD with expertise in customs compliance and exceptional customer communication. Proven track record in enhancing shipment accuracy and resolving issues efficiently. Adept at data entry and documentation review, ensuring regulatory adherence while fostering positive client relationships. Committed to maintaining high standards of quality assurance and operational excellence.
Overview
12
12
years of professional experience
Work History
Customs Analyst
Cole International LTD
Surrey
10.2022 - Current
- Ensures accurate and timely process of shipments
- Creates customs entries through proper selection of client and client records, interpretation of documentation for all clients' shipments in a one-client process.
- Enter and process shipment data to facilitate customs clearance for international shipments.
- Review and verify the accuracy of customs documentation
- Communicate with customers to provide updates, answer inquiries, and resolve issues
- Monitor emails, and respond promptly to requests.
- Perform general office tasks such as scanning, faxing, and organizing documents
- Adhere to company policies, procedures, and safety regulations
- Maintain a clean and organized workspace.
- Report any discrepancies to your supervisor
- Take initiative and assist with other duties as needed
Cashier Assistant
Costco Wholesale
Langley
03.2022 - 10.2022
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Counted and balanced cashier drawers.
- Backed up cashiers ringing up large number of customers by bagging products.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Verified that all coupons were valid before processing them for payment.
- Scanned items and checked pricing on cash register for accuracy.
Ground Package Handler
FedEX
Delta
09.2021 - 03.2022
- Loaded and unloaded trucks with heavy packages using a hand-truck or cart.
- Maintained clean and organized work area, adhering to safety standards.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Secured items in truck by strapping over protective padding.
- Loaded completed orders on pallets according to delivery numbers.
- Adapted to various environmental conditions in warehouse and outdoor settings.
QC Technician
Sunco Food Inc
Burnaby
02.2021 - 09.2021
- Performed regular maintenance and calibration on laboratory equipment.
- Reviewed regulatory requirements related to labeling and packaging of food products.
- Tested food and beverage products to assess chemical properties and evaluate compliance with both production standards and federal requirements.
- Maintained compliance with standards by keeping documents, policies, and records current and accurate.
- Prepared reports summarizing test results for management review.
- Monitored raw materials for potential contamination or spoilage issues.
- Participated in team meetings to discuss research findings or other topics related to food technology.
- Reported non-conforming results and trends to supervisor for corrective action
- Assisted in the development and implementation of food safety plans.
- Investigated customer complaints related to product quality or safety concerns.
- Conducted quality control checks on food products to ensure compliance with industry standards.
- Monitored on-going quality control data to check compliance with product specifications.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service/ Social Media Manager/Medical Data Entry Specialist
New Call International
Delhi
02.2013 - 08.2016
- Observed and reported on social, economic and political trends that affect employers.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Guided the visual content creation process, working closely with graphic designers to ensure alignment with brand aesthetics.
- Utilized Twitter and Facebook to promote products, services and content.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Prepared summaries of daily work completed for review by supervisors.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Resolved customer complaints promptly and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
MBA - Human Resources Management
Fairleigh Dickinson University
Vancouver, BC01-2022
Master of Science - Nutrition And Dietetics
Kurukshetra University
Haryana09-2000
Skills
- Customs compliance
- Data entry
- Documentation review
- Regulatory compliance
- Shipping logistics
- Customer communication
- Problem resolution
- Time management
- Attention to detail
- Customer service
- Conflict resolution
- Quality assurance
- Scheduling
- Cash handling
- Problem solving
- Effective communication
- Organizational skills
- Initiative taking
- Project management
- Serving diverse communities
- Online teaching
- Self-contained classroom
- Parent-teacher communication
Timeline
Customs Analyst
Cole International LTD
10.2022 - Current
Cashier Assistant
Costco Wholesale
03.2022 - 10.2022
Ground Package Handler
FedEX
09.2021 - 03.2022
QC Technician
Sunco Food Inc
02.2021 - 09.2021
Customer Service/ Social Media Manager/Medical Data Entry Specialist
New Call International
02.2013 - 08.2016
MBA - Human Resources Management
Fairleigh Dickinson University
Master of Science - Nutrition And Dietetics
Kurukshetra University
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