Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fakrul Abedin

Regina,Canada

Summary

Detail-oriented and customer-focused administrative professional with over 14 years of experience in government and private-sector operations. Skilled in evaluating client information, processing data, managing risk-related information, and providing high-quality service. Proven success in HR/payroll administration, client communication, records management, and cross-functional coordination. Adept at working with confidential information, applying policy, and contributing to process improvements. Eager to bring my analytical mindset, attention to detail, and collaborative approach to the team, I ensure and support organizational objectives.

Overview

11
11
years of professional experience

Work History

Service Advisor

Canadian Tire
Regina, Canada
07.2022 - Current
  • Delivered exceptional customer service by addressing inquiries in person, by mail, and over the phone.
  • Provided frontline reception support, responding to inquiries via phone, email, and in person.
  • Scheduled service appointments, created work orders, and assigned tasks to auto technicians.
  • Explained vehicle repair needs and inspection results to customers.
  • Estimated repair costs and prepared detailed work orders.
  • Maintained automotive records and tracked corrective actions in the database.

Human Resource Payroll Administrator

Public Service Commission (PSC)
Regina, Canada
08.2023 - 08.2024
  • Managed employee data for new hires, salary adjustments, and terminations using HR systems (MIDAS, PSC Client).
  • Processed payroll and benefits transactions, ensuring compliance with legislation and policies.
  • Addressed and resolved payroll discrepancies, maintaining accurate records.
  • Analyzed data to reconcile employee entitlements and managed inquiries efficiently.
  • Served as the primary contact for HR information for employees and the public.

Strategic Account Manager

Grameenphone Ltd.
Dhaka, Bangladesh
08.2017 - 09.2021
  • Developed business strategies for high-value accounts, achieving revenue targets.
  • Provided exemplary service to clients, ensuring satisfaction and compliance with objectives.
  • Conducted strategic meetings to gather client feedback and foster strong relationships.

Lead Specialist

Grameenphone Ltd.
Dhaka, Bangladesh
12.2014 - 07.2017
  • Managed high-value, strategic accounts and achieved sales targets.
  • Researched client performance and formulated business strategies.
  • Managed product and service delivery and analyzed issues.
  • Coordinated with cross-functional teams for product design.

Education

Master of Administration - Leadership

University of Regina
Regina, Saskatchewan
01.2023

Master of Science - Telecommunication

Independent University Bangladesh
Dhaka, Bangladesh
01.2009

Bachelor of Science - Computer Science

Independent University Bangladesh
Dhaka, Bangladesh
01.2006

Skills

  • Computer hardware
  • Software applications
  • Terminology
  • Reception and frontline customer service
  • Analytical expertise
  • Mathematical expertise
  • Financial transactions
  • Data input
  • Data update
  • Data retrieval
  • Data maintenance
  • Data formatting
  • Data transmission
  • Communication skills
  • Interpersonal skills
  • Compliance knowledge
  • Provincial regulations
  • Federal regulations
  • Microsoft Office Suite
  • HRIS system
  • Database management
  • HRIS systems
  • Office administrative procedures
  • Office practices

Timeline

Human Resource Payroll Administrator

Public Service Commission (PSC)
08.2023 - 08.2024

Service Advisor

Canadian Tire
07.2022 - Current

Strategic Account Manager

Grameenphone Ltd.
08.2017 - 09.2021

Lead Specialist

Grameenphone Ltd.
12.2014 - 07.2017

Master of Administration - Leadership

University of Regina

Master of Science - Telecommunication

Independent University Bangladesh

Bachelor of Science - Computer Science

Independent University Bangladesh
Fakrul Abedin