Ma. Mikaela Farrrel Basuil
Calgary,AB
Summary
Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Overview
6
6
years of professional experience
Work History
Personal Bank Associate
TD Canada Trust
Calgary, AB
03.2023 - Current
- Delivered exemplary customer service by adeptly identifying and addressing diverse banking needs.
- Provided customer service by assisting with account inquiries, deposits, withdrawals and other transactions.
- Compiled data for reports on banking activity and risk management compliance.
- Conducted regular audits of accounts to ensure accuracy of records.
- Utilized problem-solving skills to identify potential issues with customers' accounts and recommend solutions.
Customer Experience Associate
TD Canada Trust
Calgary, AB
05.2019 - 03.2023
- Received accolades from management for ensuring branch compliance, optimizing fee reversals, and enforcing rigorous health protocols.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product inquiries and order status updates.
- Identified opportunities to improve the customer experience through feedback analysis.
- Supported sales team members to drive growth and development.
Kitchen Associate
Lucky Supermarket
Calgary, AB
08.2018 - 04.2019
- Cordially welcomed patrons and assisted in discerning their preferences and orders.
- Cleaned and sanitized all kitchen equipment and surfaces, including floors, walls, and countertops.
- Organized food items in the refrigerator according to expiration date.
- Prepared daily reports detailing amount of food used for each meal period.
- Trained new employees on proper safety procedures related to working in a commercial kitchen setting.
Education
Bachelor’s Degree in Sociology -
Mount Royal University
04.2024
Skills
- Recognized as a leader in compliance for high-risk banking transactions
- Multi-tasking in fast-paced environments while maintaining quality relationships
- Known for creating a quality work environment by building team morale
- Proficient in using the Microsoft Office Suite
- Proficient in problem-solving and analytical thinking
- Quick learner with a proactive approach
- Demonstrated expertise in customer service
- Strong organizational skills with a systematic work ethic
State
AB
City
Calgary
References
Isaac Marfo, Kitchen Associate, Lucky Supermarket, (587) 227- 9775, isaacmarfo@live.ca
Timeline
Personal Bank Associate
TD Canada Trust
03.2023 - Current
Customer Experience Associate
TD Canada Trust
05.2019 - 03.2023
Kitchen Associate
Lucky Supermarket
08.2018 - 04.2019
Bachelor’s Degree in Sociology -
Mount Royal University
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