Mamie Kanu
North York,ON
Summary
Detail-oriented professional with over 10 years of experience in customer service and administrative support. Demonstrated ability to meet performance targets in fast-paced environments, achieving a 95% quality assurance score in a high-volume call center. Expertise in remote customer support, data accuracy, and process improvement. Strong communication skills across phone, email, and system-based platforms, with a commitment to customer satisfaction and confidentiality.
Overview
17
17
years of professional experience
Work History
Heat Press Operator
Avery Dennison
08.2025 - 02.2026
- Operated heat press machines to accurately apply designs on various substrates, ensuring high-quality output.
- Adjusted temperature and pressure settings to achieve optimal printing results.
- Inspected finished products for quality and adherence to specifications.
- Coordinated with team members to streamline workflow and improve production efficiency during shifts.
- Maintained daily inventory of supplies to support heat press operations.
- Collaborated with team members to coordinate production schedules efficiently.
Packing Operator
Haremar Plastic Manufacturing Limited
Concord, Ontario
10.2023 - 11.2024
- Trained new employees on packing procedures and safety protocols.
- Maintained quality control standards during packaging processes.
- Reported defective materials to department supervisors for immediate remediation.
- Assisted colleagues by answering questions and offering support during busy shifts.
- Assisted colleagues during peak shifts.
Customer service representative
Bill Gosling Outsourcing
07.2021 - 09.2022
- Assisted customers via phone and email in processing loans and making payments efficiently, enhancing customer satisfaction
- Embodied a client-centric approach, reinforcing organization's commitment to exceptional service and fostering customer loyalty.
- Trained new employees and motivated co-workers through teamwork initiatives and positive reinforcement, contributing to a collaborative work environment
- Achieved a remarkable transformation in Quality Assurance (QA) performance, elevating QA from 50% to an outstanding 95% within a span of 6 months
Package Handler
Amazon
09.2019 - 09.2021
- Enhanced package handling efficiency through effective sorting and organizing techniques.
- Utilized hand-held scanners and physical logs to ensure accurate tracking of item movements.
- Adhered to safety regulations to ensure a safe work environment.
Receptionist Assistant
YMCA Resource Centre
10.2012 - 01.2013
- Managed multi-line telephone system and greeted claimants, facilitating efficient service during office visits.
- Greeted incoming visitors and customers, offering friendly, knowledgeable assistance to enhance their experience.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Resolved customer problems and complaints, ensuring timely and satisfactory outcomes.
Customer service & cashier
Kitchen Stuff Plus
10.2011 - 11.2012
- Delivered, thoughtful and friendly customer service to improve customer satisfaction rating by 12% in three months, according to in-store and online surveys
- Processed customer cash and credit card transactions efficiently using POS system, ensuring accuracy and speed during checkout.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, ensuring smooth transactions during busy periods and resolving difficult interactions effectively.
- Welcomed and engaged customers by answering product questions, enhancing their shopping experience and satisfaction.
Food Service Worker
Canada's Wonderland
05.2012 - 08.2012
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, organized workspaces to promote safety and efficiency.
- Assisted team members during peak hours to facilitate smooth operations and reduce customer wait times.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Fostered positive relationships with customers to improve overall service experience.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Participated in regular training to stay current on industry best practices and trends.
Cashier
McDonald's Restaurant
08.2009 - 09.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers and quickly addressed their needs, enhancing overall shopping experience.
- Assisted customers in identifying their needs, fostering a welcoming environment.
- Restocked merchandise in front lanes to ensure product availability.
- Adapted schedule and took on extra shifts to support store operations during peak hours.
Education
Diploma - Medical Office Assistant (MOA)
Bryan College
1200 Lawrence Ave05.2024
High School -
Madonna Catholic School
North York, ON06.2014
Skills
- Equipment troubleshooting
- Production support
- Process evaluation
- Inventory oversight
- Transaction management
- Microsoft Excel
- Cross-functional teamwork
- Attention to detail
- Effective communication
- Time management
- Customer service
- Positive reinforcement
- Appointment scheduling
- Safety compliance
- Recordkeeping strengths
- Delivery scheduling
- Data collection
- Microsoft PowerPoint
- Decision-making
- Call center experience
- Professional telephone demeanor
Languages
English
Kario
Timeline
Heat Press Operator
Avery Dennison
08.2025 - 02.2026
Packing Operator
Haremar Plastic Manufacturing Limited
10.2023 - 11.2024
Customer service representative
Bill Gosling Outsourcing
07.2021 - 09.2022
Package Handler
Amazon
09.2019 - 09.2021
Receptionist Assistant
YMCA Resource Centre
10.2012 - 01.2013
Food Service Worker
Canada's Wonderland
05.2012 - 08.2012
Customer service & cashier
Kitchen Stuff Plus
10.2011 - 11.2012
Cashier
McDonald's Restaurant
08.2009 - 09.2011
Diploma - Medical Office Assistant (MOA)
Bryan College
High School -
Madonna Catholic School