Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Mamie Kanu

Mamie Kanu

North York,Canada

Summary

Customer focused professional with 5 years of experience in delivering exceptional service in fast paced environments. Skilled in problem-solving, communication and building strong customer relationships. Also to obtain a full time role in your company

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer service representative

Bill Gosling Outsourcing
07.2021 - 09.2022
  • Played a pivotal role in fostering a positive and collaborative work environment by successfully training new employees and motivating co-workers through teamwork initiatives, positive reinforcement, and fostering an encouraging atmosphere
  • Communicated with customers via phone and email, assisting customers in processing loans and making payments in a quick and efficient manner
  • Achieved a remarkable transformation in Quality Assurance (QA) performance, elevating QA from 50% to an outstanding 95% within a span of 6 months
  • Received recognition for embodying a positive, intuitive, and client-centric approach, reinforcing the organization's commitment to delivering exceptional service and creating a positive customer experience

Package Handler

Amazon
09.2019 - 09.2021
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Receptionist Assistant

YMCA Resource Centre
10.2012 - 01.2013
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Customer service & cashier

Kitchen Stuff Plus
10.2011 - 11.2012
  • Delivered, thoughtful and friendly customer service to improve customer satisfaction rating by 12% in three months, according to in-store and online surveys
  • Exceeded retail sales goal by 17% during an 8 month period, demonstrating strong performance and professional growth as a new employee
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Diploma -

Bryan College
05.2024

High School -

Madonna Catholic School
North York, ON
06.2014

Skills

  • Customer service
  • Active listening
  • Analytical reasoning
  • Accurate data entry
  • Problem resolution
  • Appointment scheduling
  • Order processing
  • Microsoft PowerPoint
  • Payment processing

Languages

English
Professional Working

Timeline

Customer service representative

Bill Gosling Outsourcing
07.2021 - 09.2022

Package Handler

Amazon
09.2019 - 09.2021

Receptionist Assistant

YMCA Resource Centre
10.2012 - 01.2013

Customer service & cashier

Kitchen Stuff Plus
10.2011 - 11.2012

Diploma -

Bryan College

High School -

Madonna Catholic School

Similar Profiles

CREATE PROFILE
Mamie Kanu