MA. MICHELLE CLADO
Hercules
Summary
Compassionate and empathetic individual with a strong focus on providing exceptional care and ensuring client's well-being, dedicated to making a positive impact in the healthcare industry, actively seeking new opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Entrepreneur
JuCee Dog Town & Happy Meal Raw Meat Dog Food
04.2015 - 11.2024
- Wrote content for social media ads
- Answered inquiries via calls, texts and messages on social media accounts
- Marketing and Sales
- Inventory of stocks
- Promotion and selling of different care products during pet related events
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
Managing Editor
Hot Bully Magazine Publication, Incorporated
01.2017 - 03.2020
- Reported directly to the Editor-in-Chief
- Supervised the day to day activities of the publication
- Written articles and editorials regarding health and pet care
- Made catchy write ups for social media post and campaigns
- Promoted the publication in different pet events
- Established clear expectations for staff members, setting achievable goals that motivated them towards success.
- Managed a diverse team of writers, editors, and designers to produce high-quality content consistently.
Assistant Instructor 1
St. Augustine College
07.2012 - 04.2015
- Company Overview: Asia's pioneer and largest school for Practical Nursing, Nursing Aide, Professional Caregiving (TESDA Accredited)
- Developed syllabi that clearly outline the course requirements, rationale, goals, and objectives
- Selected textbooks and resources for the class
- Prepared class sessions and assignments
- Created a learning environment that encourages student involvement and participation
- Provided a minimum of 3 hours per subject per day equal to a minimum of 40 hours per week
- Documented students' attendance, participation, and academic progress by giving and grading assignments, projects, quizzes and/or examination that lead to a final grade
- Participated in faculty and staff meetings, served on committees and participated in other activities such as medical missions, sports fest, foundation day and other marketing events
- Made sure that student evaluations are administered near the end of each semester
- Performed other work related activities requested by the School Director and/or Academic Coordinator
- Asia's pioneer and largest school for Practical Nursing, Nursing Aide, Professional Caregiving and Medical Transcription
- Courses/Subjects Handled: PRACTICAL NURSING and GENERAL EDUCATION SUBJECTS: Emergency Nursing Care Lecture and Laboratory, Foundations of Nursing Practice Lecture and Laboratory, Teaching Strategies for Nurse Educators, Health Ethics, General Psychology
- CAREGIVER MODULES: Responding to Emergency, Care for Clients with Special Needs
- TESDA COURSES: Finishing Course for Call Center Agents (FCCA)
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Customer Service Representative
EGC - Expert Global Solutions (NCO - Philippines)
10.2011 - 01.2012
- Handled UK and US accounts for an online shopping platform
- Provided information about products, payments and shipping methods
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed returns, refunds and replacements
- Track/trace orders for customers, checks shipment/delivery status with international/domestic carriers
- Used therapeutic communication skills on handling irate callers and customer complaints
- Assisted customers on how to manage their account by, but not limited to, walking them through on how to create account, place, return and/or cancel an order
Nurse Trainee
Dr. Jose N. Rodriguez Memorial Hospital
02.2011 - 04.2011
- Accurately obtained patient's personal information, gathered objective and subjective data
- Performed patient assessment and nursing diagnosis
- Alleviated patient's anxiety by answering basic queries regarding their condition, relayed concern to the MD in charge
- Referred patients to the Emergency Room depending on their condition, as per manifested by subjective and objective data collected
- Provided health education for awareness and prevention of diseases and instructions about health care at home, and when to return for check-ups
- Observed/monitored patients, recorded the observations and reported to patients' primary physician
- Was responsible in rendering holistic nursing care of patients: supportive and restorative of life and well-being
- Did assessments, plans, and implementation of nursing activities based on identified health problems, through case findings, health teaching and counseling
- On rotation basis, acted as a team leader and performs duty deliver quality patient care
- Carried out doctors' order within hospital policy and legal limitations, maintains records, nursing notes and individual care
- Administered medications as ordered, and checked medication dosages and patients' histories for possible interactions
- Coordinated patient referrals and discharge planning activities
- Maintained good relationship with hospital personnel and public
Education
Master of Arts - Psychiatric and Mental Health
Arellano University Graduate School
Manila, Philippines01-2012
Bachelor of Science -
Arellano University
Manila, Philippines01-2010
High School -
Mandaluyong High School
Philippines01-2006
Skills
- Effective Communication Skills
- Empathetic and Compassionate
- Organization and Prioritization
- Detail-Oriented Approach
Certification
I hereby certify that the above information is true and correct to the best of my knowledge.
Timeline
Managing Editor
Hot Bully Magazine Publication, Incorporated
01.2017 - 03.2020
Entrepreneur
JuCee Dog Town & Happy Meal Raw Meat Dog Food
04.2015 - 11.2024
Assistant Instructor 1
St. Augustine College
07.2012 - 04.2015
Customer Service Representative
EGC - Expert Global Solutions (NCO - Philippines)
10.2011 - 01.2012
Nurse Trainee
Dr. Jose N. Rodriguez Memorial Hospital
02.2011 - 04.2011
I hereby certify that the above information is true and correct to the best of my knowledge.
Master of Arts - Psychiatric and Mental Health
Arellano University Graduate School
Bachelor of Science -
Arellano University
High School -
Mandaluyong High School
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